rklevy

I see where I can add a credit note on the web access interface but I do NOT see it on the non-web interface...how do I enter a credit note on the non-web interface?

I have a customer with non-payment for several months and want to include the outstanding amount on current invoices but when I do so, the amount past due is added to the customer's account rather than keeping the old balance with only the new month's charges added. Is there a way to have EA show on an invoice a balance due from a previous invoice without recording the amount due as an additional charge against the customer's account...In essence, creating a debit memo?