calypso1216

Hi, I'm new to this thread. I've browsed through the topics in this forum and this is the only thread that seems related to my issue. I've been an ES user for a long time. I've enjoyed the fact that it's free and it's versatility. However, since upgrading to windows 8, I was forced to upgrade to the Pro version, which in spite of the better features, won't allow me to use my foot pedal and won't play my dss files once the trial version expires - you all know that. So I purchased ES Pro. I mean after benefiting from its features all these years for free, I thought I owed it to them. Now I don't understand why, for the life of me, after purchasing, I started having problems. The WMA files that used to load quickly now takes ages to load and not only that, it affects my desktop it freezes my tabs, I can't click on anything -- the only thing working is the roller in my mouse -- at least until it finishes loading the file. I had to resort to converting my WMA files to MP3 (a bigger file which surprisingly loads much faster), which also takes forever to convert and does the same thing (won't let me work while I wait for the darn thing to finish, basically). It has caused so much delay in my work because I've been searching for a solution online and why? Because even after purchasing, it seems that I'm not important enough of a customer to them because I didn't pay for support (the premium one which will make them prioritize me). I hope that it's just me missing a step that I should've done or an error on my part because if it isn't, this is by far the most disappointing software purchase I've ever made. I would appreciate any help that you can give me. Thanks!