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N_C_H_josh

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Everything posted by N_C_H_josh

  1. N_C_H_josh

    mr

    Yes, you're welcome to install your software on your new laptop and to register it using your existing registration code. That code was emailed to you when you made your purchase, but If you need to recover your registration code, you should be able to use the automated utility at http://www.nch.com.au/support/reg.html?display=keyrecovery#EEEli
  2. Two different issues. 1) Express Invoice stores its data in /Users/$USER/Library/Application Support/NCH Software/ExpressInvoice/Shared 2) Your backup would be stored in the location specified when you created it.
  3. Yes, we only provide phone support if you've purchased a Platinum Support contract. If you did, then you'll receive an email with instructions. I'm not sure where this TITLE (REQUIRED) section that you refer to is. You should have received emails with your receipt and license information.
  4. You'll have to activate that serial number at https://secure.nch.com.au/activate/index.html, at which point your registration code will be sent to you via email. Once you enter that registration code into your software, the registration process will be complete. To register PhotoStage, go to File-->Register Software and paste your registration code into the dialog box:
  5. You can always uninstall and reinstall an older version, which would be available at http://oldversiondownload.com/
  6. Upgrades are free for 6 months after purchase, so you can either: 1) Continue to use the version that you've been using (don't upgrade) or 2) Purchase an upgrade
  7. https://www.nch.com.au/general/refund.html
  8. That's not accurate. You can always download an older version from http://oldversiondownload.com but the installer should be in your C:\Program Files (x86)\NCH Software\Debut folder (example: debutsetup_v6.47.exe)
  9. It sounds like you're using an old version of Express Rip. MusicBrainz is no longer in service. The newer versions of Express Rip use a different DB.
  10. N_C_H_josh

    Refund

    Please submit your refund request at https://www.nch.com.au/general/refund.html
  11. The mobile app and the desktop program aren't connected in any way. You don't need both. There's a free version and a paid professional version of Express Dictate. Pocket Dictate is an older, unused name.
  12. We've historically had problems delivering email to your ISP, but I'll message you with your registration code.
  13. Big Sur hasn't been released yet. If you're using SoundTap on a beta version of Big Sur and getting an error message, what is that error message?
  14. You can add your currency under Options-->Regional-->Currency Paste the symbol and name into the relevant fields and click Save If you'd like to see the currency added to Expxress Invoice, then please file your suggestion at http://www.nch.com.au/suggestions/index.html. That's the easiest way to ensure that your idea is evaluated for possible inclusion in a future release.
  15. Yes. If you purchase Platinum Support, any existing tickets will be prioritized accordingly.
  16. Information regarding support packages is available at https://secure.nch.com.au/support/purchase.html
  17. Paypal emails have been delayed a bit, but yours were sent about half an hour ago. In general, anyone not receiving their emails promptly should wait an hour and then contact support via https://www.nch.com.au/support/index.html
  18. Unfortunately, Debut doesn't suppress audio if it's not recorded.
  19. Sounds like there might be an email problem with your provider. Your emails were sent upon purchase. I'll message you with your info.
  20. Yes, just install the current version in order to update PhotoStage.
  21. We should be releasing a new version of PhotoStage shortly. You can stay updated on our releases by subscribing to our newsletter at www.nchsoftware.com/software/newsletter.html or by following @nchsoftware on Twitter.
  22. No, but there is a German version of Debut available at https://www.nch.com.au/components/de/debutmaci.zip Just install that version.
  23. If you're trying to export to HTML5, PhotoStage does support that format:
  24. Switch doesn't convert DRM protected files.
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