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N_C_H_josh

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About N_C_H_josh

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  1. Please open a support ticket at https://www.nch.com.au/support/index.html I don't see anything in our records under the email that you use on this forum.
  2. The passcode it's asking for is the one given to Platinum Support customers who've purchased phone support. I'm not sure what you mean by Express, but the WavePad purchase options should look like this: You don't see the Qty box? What browser are you using?
  3. I believe we have a ToDo item for that, but nothing that can do that now. The closest thing we have is the oil paint effect.
  4. Anyone can download the program and install it, but you wouldn't be able to register it. That would require purchasing a license.
  5. N_C_H_josh

    mr

    Yes, you're welcome to install your software on your new laptop and to register it using your existing registration code. That code was emailed to you when you made your purchase, but If you need to recover your registration code, you should be able to use the automated utility at http://www.nch.com.au/support/reg.html?display=keyrecovery#EEEli
  6. Two different issues. 1) Express Invoice stores its data in /Users/$USER/Library/Application Support/NCH Software/ExpressInvoice/Shared 2) Your backup would be stored in the location specified when you created it.
  7. Yes, we only provide phone support if you've purchased a Platinum Support contract. If you did, then you'll receive an email with instructions. I'm not sure where this TITLE (REQUIRED) section that you refer to is. You should have received emails with your receipt and license information.
  8. You'll have to activate that serial number at https://secure.nch.com.au/activate/index.html, at which point your registration code will be sent to you via email. Once you enter that registration code into your software, the registration process will be complete. To register PhotoStage, go to File-->Register Software and paste your registration code into the dialog box:
  9. You can always uninstall and reinstall an older version, which would be available at http://oldversiondownload.com/
  10. Upgrades are free for 6 months after purchase, so you can either: 1) Continue to use the version that you've been using (don't upgrade) or 2) Purchase an upgrade
  11. https://www.nch.com.au/general/refund.html
  12. That's not accurate. You can always download an older version from http://oldversiondownload.com but the installer should be in your C:\Program Files (x86)\NCH Software\Debut folder (example: debutsetup_v6.47.exe)
  13. It sounds like you're using an old version of Express Rip. MusicBrainz is no longer in service. The newer versions of Express Rip use a different DB.
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