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About N_C_H_josh

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  1. On the contrary, we provide support to anyone who submits a ticket, presales/post sale/paid customer/free user.
  2. I'd recommend opening at ticket at https://www.nch.com.au/support/index.html so that tech support can help you with this. They'll need specific details.
  3. Please open a ticket at https://www.nch.com.au/support/index.html This isn't something that a user forum can help with.
  4. .aae files contain edits made to images using the Photos app on an iOS device. You should have the jpeg files on your phone as well, or on the computer that you exported them to.
  5. The last release should have fixed that problem. Are you using version 6.25?
  6. https://www.nch.com.au/general/refund.html
  7. Switch doesn't support that file format. The formats supported are listed at https://www.nch.com.au/switch/kb/1405.html
  8. It looks like you have quite a few questions. Please open a ticket at https://www.nch.com.au/support/index.html so that our support team can assist you.
  9. This forum doesn't allow attachments. Please upload your screenshot somewhere public and share the link here.
  10. Export->Video File Set file format to GIF GIF Encoding settings-->Looping
  11. If you need to recover your registration codes, you should be able to use the automated utility at http://www.nch.com.au/support/reg.html?display=keyrecovery#EEEli
  12. Express Accounts and Express Invoice don't truly sync. There's the one time import that wipes out your Express Accounts data and then there's the data that can be synced as described at https://www.nchsoftware.com/invoice/kb/1123.html
  13. When you import your data into Express Accounts from Express Invoice, it does overwrite any existing data. You should see the following warning:
  14. We don't offer a program like that. It sounds like you saw an ad for a different publisher's software.
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