Cliff26

I wonder whether statements would work for you. You can create an invoice for each date but don't send them to the client. When you want your client to pay like at the end of the month, send them a statement. A statement would have the dates of each invoice, but you wouldn't be able to include descriptions. You can access statements on the Customers list.

I may be wrong, but I think you can accept a payment to a customer without applying it to a specific invoice. When you create an invoice it will automatically appear on the invoice as an advance.

I have the same problem as Carlo. The quality of the PDF files seems to have gone way down. They used to look precise and impressive. Now they look sloppy.

I must be the only one with this problem. Can I go back to an earlier version that worked for me?

I send my invoices to clients in the form of PDF files attached to emails, but something has gone wrong. For some reason I can't correctly export to PDF files. The text does not wrap between words or between syllables. The sentence goes to the end of the line and then continues on the next line without regard to spaces between words. How can I make the PDF look like the invoice preview? I have the current version of Express Invoice, 5.01, and my OS is Windows 7.

I forgot to mention that I use version 4.12 on a PC. Can I go back to an earlier version? Hi Teri. I'm glad you could use the tip. Cliff

In the past I've been able to include some commentary in the body of my invoices by leaving the quantity field blank. For example I could have the first line item read "Photoshoot, Bellevue, WA, 9/16." This would identify the job for the client. Now the comment includes a 0 as the quantity and $0.00 as the amount. What has changed, and how can I fix this? For those who don't know, there is an advantage to doing this because if there is no PO Number, the first line of the invoice is displayed on the statement. This way you can look at a statement and see what each invoice was for. Thanks, Cliff

Well, it turns out that my computer was pointing in the wrong direction. Yesterday I tried everything I could think of, but I totally forgot, until this morning, that I had just installed a new anti-virus program. It did not recognize Express Invoice and prevented it from sending email. I apologize for getting so upset. I should also mention that I've tried a lot of invoicing programs, and Express Invoice meets my needs better than any other I've found.

Since it's the beginning of a new month I tried to email statements today, but I just received an error message that the program was unable to connect to my server. The same thing happened when I tried to email an invoice. The error message appears instantly like it doesn't even try to send the message. This didn't happen before. Is this a bug in the program? I don't think it's my computer because it used to work fine. I'm not sure but it may not have happened with the previous version of the program. Can I go back to that? I paid 70 USD for this program, and now I see it is being sold for $50. I don't get any technical support, or even a manual. None of my questions on this forum have been answered. Without the email capability it is almost useless. I would like to get my money back. How do I do that?

Since I provide a service instead of a product, I decided to use the Order form as a Project Log. I renamed the form to Project Log and the number to Project #. However when I convert the log to an invoice the Project # is listed as Order No. on the invoice. I haven't been able to find any way to fix this on either the invoice or order form options. It's confusing for my clients. Is there anyway to correct this? Cliff

I have a client with an overdue invoice and decided to try the Run Automatic Statements under the Tools tab. Under the Options tab I have statements set to Overdue Customers and amounts over $5. The software did email a statement to the overdue customer, but it also sent one to a customer with a credit balance. Is this the way it is supposed to work? I would prefer to send the statements only to the overdue accounts. I've only been using Express Invoice since January so I might be doing something wrong. Please let me know if there is a way to fix this. Thanks, Cliff

I just upgraded to version 4.05, but I can't find what was improved or corrected. What is the difference between 4.04 and 4.05? Thanks, Cliff

Hi Tony, Thanks for the reply. I decided to sign up with Square - https://squareup.com/. They send a free gadget that attaches to a smart phone that will scan a credit card. The cost is 2.75%. I hope it works. Cliff

Does anybody accept credit cards through Paypal? Or another service? For most of the morning I had Paypal technical support stumped, but they finally said I needed Paypal Pro to accept payments using Express Invoice. Is that correct? Nothing to that effect was said in the Express Invoice FAQs. I'm a pretty small business, and I can't afford the $30/month for Paypal Pro. If anybody is able to accept credit cards inexpensively, I would appreciate knowing how to do it. Thanks, Cliff