rabtech

it was under rhbrinson@gmail.com its ok, i have created a workaround for that issue after i sent in over 6 replies to the request from support for me to make a screenshot of the problem. AND NOT ONE REPLY DID I GET. I would rather speak to someone in a foreign land that can't speak a word of english than receive this poor of an excuse for tech support. If I were you I would read this , think about it and then I dare you to reply with anything other that "IM SORRY" "CAN I OFFER YOU A REFUND FOR THE SUPPORT YOU PAID FOR" If anything other than that, I promise I will copy and paste every request for support that I have submitted and emailed where I have literally begged for help ...... Not only will I paste it here but every medical and legal forum I can get my browser to pull up. At first I was disappointed, then after the first few request and the days of waiting in between with no reply it turned to angry hate for a company. Now I have the same problem many have on here "which I noticed there is no fix for" where you can't type in an email address in the auto incoming field in express scribe under delegate option. It pops up the balloon " invalid email Address" . So I just gave up. And now after spending several hundred dollars on delegate and pro versions of express scribe I have to go back to Olympus software....... Yea that is just great....

Everything is working perfectly except when delegate imports wma files from a ftp site. it works perfect with any other file type. I have tried mp3 and wav and those work. I have installed directx and nothing seems to work. I am a IT consultant and this customer is really wanting this to work. I have a paid copy of the latest delegate. It was purchased last week. I even have paid support. I never received a response from NCH. That is disappointing, Any help is greatly appreciated. And I have all file types checked in the options. And it did the install of the converter software and rebooted after the install of them. I want to say that I did see the WMA file work one time but I just can't be sure. Every time i put new ones in from the dictaphone the just lay in the folder on the ftp server and they are never picked up and converted....

I am having the same problem. I have several clinics that use express dictate and express scribe. I recently installed Delegate at one of the sites so that they could take advantage of the pool system and also have better accounting of transcriptions. It installed perfectly and the setup went flawless. I went to the first typist and pulled a dictation and she typed it. I looked at the web interface and it said "transcribing". Im thinking to myself "this is going to work..." Not so fast. The typist can't click done. It is grey and not an option. I immediately find a FAQ about this and something about uploading a file and its doesn't help at all. I even tried typing a single word into the notes section of the current dictation just to see if I could trick it into being usable. NO GO. I am a IT consultant that recommends Express Dictate and Express Scribe to all the clinics I work at. I have over 20 Express Dictate users using these products. All of these clinics use a EMR that the typist types into for their work. There are no Word Files. There is nothing to upload. Please tell me that I set something up wrong. Please tell me that a simple "done" button that marks the status on the server as complete and removes it from the list is not unreasonable to ask for. I have sent a support request to NCH and I received the standard "Pay for support plan" if you want it answered faster. I will gladly and immediately pay for a answer I can use. Does this mean that if I pay 33.00 for a way to make the "done" button work or does it mean that I am going to pay 33.00 for them to tell me that it won't work. This method of support doesn't seem fair to the user. If anyone can help me I will gladly pay them for the fix. I have a clinic that is in limbo waiting on me to finalize this install.