rcomfort

I tried to get support free (sort of...I bought Photostage). No response. I bought Silver Package expecting response within 8 hours. 24 hours + later, still no response. I am not pleased that minimal support costs about as much as the product itself. In other words the REAL price of Photostage is about twice as advertised. That wouldn't be so offensive if I actually got the support, which has not been the case so far. NCH is going to get some seriously bad ratings in public places unless this issue is cleared up forthwith. i think some comment from NCH is in order here.

Another disapointed custommer, bought, installed and tried to make a slideshow, it's fairly easy but there's one "small" problem, the output is in black & white and it's not because I've selected the B&W effect. I tried to email support an WOW!!!! I need to pay another 30$ if I want support. WHAT!?!?!?! They say they answer their paying custommers first as for the others we may get an answer, once they've answered the paying custommers.

 

If anyone can hep let me know, other wise I think I just threw 30$ in the garbage

I am working on a slide show (36 Mgs). Suddenly, it is opening very slowly both on starting and making any changes to show.

What are snapshots exactly? Where are they stored? Why do you need them? How are they created? Can you erase at least some of them without harm?

Is there any way to mark spots on the timeline short of buying the Masters Edition?

Go to the Shortcut Keys heading under the Contents heading in Help. There you will see that the space bar pauses and starts the scroll. There are other useful keys for slow and fast speed etc. etc. If you are trying to use your mouse for audio editing, you will soon be ready for a long rest in a quiet place!

It occurs to me that a detailed response to your response might be useful to other users. I am creating a slide show composed of images with music and narration about 30 minutes long. I selected all the pix first and assembled them in the sequence. Now, I am working to match the narration to the images.

Adding Narration.I never noticed the "Add to Sequence" option and was using the method of dragging the narration clips to the timeline. I thought Photostage would just drop in the entire file and didn't realize you have to make a selection first, so I ended up having to do a very tedious job of expanding the selection on the time line. So that issue is solved.

Adjusting image length. I now notice that the image I couldn't alter the length of is between two images I have already lengthened manually, so there may be an automatic control operating. To be clear, the image on the timeline still displays the old time, but when I click on the little button at the bottom of the image it displays the actual time I have set for it.

Thanks, Nat. Great response.

If I had a do-over, I would thoroughly explore all functions before starting a project, especially double-clicks and right-button clips. That sounds obvious but some of us are a wee bit impatient when starting a new program . The video tutorials drive me nuts. They are so slow. But I have two issues I cannot solve: when I try to change the duration of some slides, it simply will not change no matter how much I click; and when I bring in a narration file from WavePad, only a small portion of the file shows up on the timeline, and I have to drag it all the way to the end to get the entire file added. There may well be settings etc. I have yet to discover.