we want to use IVM in combination with TELCURLVL4-64B as Call Attendant and forward the Call to ACD.
PBX is Siemens Hipath 3550
Call Center Application Altitude uCi 7.x
my question is, what is the format of the Caller ID transferred from IVM.
we want to use IVM in combination with TELCURLVL4-64B as Call Attendant and forward the Call to ACD.
PBX is Siemens Hipath 3550
Call Center Application Altitude uCi 7.x
my question is, what is the format of the Caller ID transferred from IVM ?