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rbichon

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  1. I have this card working in an old PII 400 machine. I am trying to upgrade it to a brand new P4 machine. The motherboard is a Tyan Tomcat i915. When I try to install the WAVE drivers, the machine freezes everytime. The file that it is trying to copy at that moment is the Dspcmd.600 file. I have tried disabling all of the onboard devices and moving it to all of the different PCI slots in the MB. Nothing has worked. I am able to install it in Safe Mode, but then the computer won't boot. I also made sure that the MB was running the latest bios. Any suggestions?
  2. I live in the Midwest in the US. I have a CallURL Voice 8LV recording six phone lines. I haven't been able to get Telephony control to work on it yet. I found that VRS starts recording after the first ring but then stops after about 7 seconds. I wrote a TAPI analysis program in vb.net and found that the card was detecting that the phone was ringing but not that it had been answered. Of course, the CallURL board is not the one answering the call, it is one of the other phones in the office that does the answering (secretary's phone, sales phone, engineering phone, etc.) If the CallURL board answers the call, then VRS continues to record until it hangs up. How can I configure the CallURL board to detect that the call was answered by another phone? I would imagine that the board should be able to detect a voltage drop in the line and send a TAPI instruction to start VRS recording. I need very specific instructions as all of my other attempts have failed. Thanks.
  3. I have the CallURL Voice 8LV. When an incoming call arrives, VRS starts recording but stops after a few seconds. It never tries to record when an outgoing call is made. I wrote a program to analyse the TAPI instructions from the board and found that it is detecting the incoming call but doesn't detect that it is answered by the telephones in our office (Norstar T7316E). It will detect that the call is answered if the card itself answers the call. The same goes for outgoing calls. How can I configure the card so that it detects when the phone line is off the hook? That is really when I want it to start recording. I am open to writing a program in vb.net to control when VRS starts recording. Please be very explicit with your replies. Thanks.
  4. Well, with the Dialogic D4PCI card, both the number and name came up with the CID. We upgraded to the CallURL because the Dialogic board was junk. I think the reporting of the name is a function of the card and not VRS. Does anyone know if the board is capable of this?
  5. I have a CallURL Voice 8LV. This is a great card except I can't get it to report the name of the caller on an incoming call. Only the callers phone number is reported. Is there a way to get the card to report the caller's name? Thanks.
  6. Disregard my last post. I switched over to a CallURL board and it does not have the same issues as the Dialogic D/4PCI board. I am able to record and detect caller-id on the same port. I think your problem is that the signal coming in is very noisy. Maybe you can find a line filter for that problem.
  7. It sounds like you are having a sampling problem. Try going into the WAVE drivers property page and setting the Receive buffer threshold to 1024, click okay to all of the screens, and reboot when it asks you to. I had a similar clipping problem and this solved it. In my case, I noticed that it was only catching the DTMF digits for part of the outgoing phone number. Also, DTMF is not caller-id and is captured through the wave drivers, not the tapi drivers. The wave drivers work fine for me, it is the tapi drivers that stop functioning. I set the program I wrote to log errors and when the wave drivers are active on a specific port, the tapi drivers give me the error LINEERR_RESOURCEUNAVAIL for the same port. I think the wave drivers lock the line which causes the tapi drivers to fail. If you are truly able to do both, I would like to know your specific setup for vrs, wave, tapi, etc.
  8. I will try your suggestion but I don't think it will make a difference. I created a caller-id application in vb.net that uses the same Dialogic TAPI drivers as VRS does. If I run my program, it returns caller-id perfectly. If I then run VRS with voice recording only (no caller-id detection) my program stops returning caller-id on the port that I am recording from. This leads me to believe that there is a limitation with the Dialogic drivers where the TAPI and WAVE drivers cannot access the same port at the same time. What version of Windows are you running including service packs?
  9. I think I might have found an answer. Though I am using a different board I am getting the same problem. I fixed my problem by plugging the phone line into two of the ports on my card and setting one of the ports for the "Record Device" and the other port for the "Telephony Device for Caller ID". Try it out and see if it starts working. I fear that this software is unable to use the same port for both functions.
  10. I am trying to get the Dialogic D/4PCI card working in a Windows 2000 Pro environment. It works perfectly with all of Dialogics sample programs and even works with NCH's other programs but not with VRS. The bar in the channel moves when the line rings, someone picks up, etc. but fails to detect caller-id and start recording. In fact, the message never changes from "VRS Recording System Run". It will record on Voice Activation but still doesn't detect caller-id. Can anyone help? Thanks. Here is my configuration:
  11. I have this exact same problem with a Dialogic D/4PCI card which is the one they suggest. All of their other programs work with it but this one just sits there. Have you found a solution?
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