bryan4134

HowardP I received the following from NCH on December 7th.... "Thank you for contacting NCH Software Technical Support, We apologize for the inconvenience this may have caused. The issue has already been reported to the developers for further testing, however we do not have an estimated when the issue would be addressed but as soon as we have an update on this matter we will notify you by email. If you need further assistance please do not hesitate to contact us back. Regards, Elkyn NCH Customer Service Team" Not very helpful I'm afraid - I don't understand it as it has been working fine for years and I have not upgraded the software recently...

I have been using EA for around ten years without difficulty. Suddenly and with no apparent input from me the contents of all drop down boxes (customer payments etc.) are no longer sorted alphabetically. I have tried restarting, recalculating balances, new copy of EA but nothing seems to shift this bug. Ideas greatly appreciated. Bryan

Using 4.73 on Mac Until the now the email function (to email invoices, receipts, etc.) has worked flawlessly. Now I keep getting email send failures with the message that the SMTP username/password is incorrect. It is not. Indeed, after setting up again, the first email is sent correctly but then all subsequent attempts to send emails fail until I reset all the SMTP details. It would seem that the program is not correctly storing the password. Anyone else having this problem - any workaround? Very frustrated! Bryan

Thanks Rob - I have replied to you via email. Bryan

Finally had reply from support team. It is apparently an untraceable bug in Version 4.6. Recommended upgrade to 4.7 to clear the issue, which it does. That's the good news. The bad news is I had to pay upgrade fee in order to get rid of the bug. Not great customer relations methinks!!

Same Issue - would appreciate a solution other than going back to an earlier version.....

A peculiar problem.... How can my bank account (on the balance sheet report) differ from the bank account report generated through 'reports' - I should add that my receivables (per balance sheet report) differs by the same amount from the actual receivables report. I have narrowed the problem down to a specific date. On May 30th everything balances (checking account and receivables). There are NO entries in the journal on May 31st and yet the reports as at May 31st show the out of balance situation described above. If I drill down from the balance sheet entry to the journal entries and then manually calculate the balance, it differs from the amount shown at the top level on the balance sheet report. Any suggestions gratefully received - it is driving me crazy! Thanks, Bryan