Hello,
I have Axon, and IVM installed on one PC, and Express Talk installed on another in the same LAN. When I set up a group to only answer on extension 101 , I get the call notice , I answer the call, and everything runs really really well. I can place a customer on hold and everything.
The problem come in when I want to have the IVM Attendant answer the call (I setup the group to answer only on extencion 198). The call comes in, I get the OGM , sounds good, when I press 1 (which I have a setup a rule for to transfer to number 101 , my extension) I get the call alert, but when I answer the call and start speaking to a customer, I get noise, feedback and distortion.
I have Express Talk setup for headphones , and I have the headphones plugged in the soundcard.
So it works, when I have calls to go directly to extension 101, everything sounds good, but when I have the Attendant tranfer the call after the OGM, I get the distortion (even though the hold works well), but both client and I get distortion, noise and feedback.
I have a router with a NAT firewall, but I have setup portfowarding on porst 5060,5071 and 8000 TCP and UDP,..
I want to purchase this for my business if I can just solve this last stepping stone.
Thank you.