We're currently using Express Scribe and Dictate within a number of our supported client's practices. We've managed to get it all setup properly but am experiencing an issue with the sorting of dictations. The basic setup involves two members of staff dictating and 3 secretaries receiving these dictations. When the secretaries use the Load function to list all dictations, they are unable to sort them chronologically. When the date column tab is clicked, most of the dictations sort except for those sent by one particular member of staff. These seem to be randomly inserted into the list and I can't see any pattern to it. I've checked the settings within the scribe software but am starting to think that this is a problem at the end of the staff member who is sending the dictations :-\
Has anyone else experienced this problem or am I alone here? The type of business these people are in require that they be able to see dictations sorted by Date, without having to search the entire list (which is over 100 dictations) for the ones that are randomly placed.
Any suggestions welcome.
All machines are running Windows XP with SP2 installed. We haven't seen this problem elsewhere - only at this one site.
Many thanks, Mark
P.S. If you require further clarity on the problem, I can attach a screenshot.