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Chris75

Support
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Posts posted by Chris75

  1. If you purchased using your Apple account, then the issue would be with the credentials or the payment linked to your user.  You may want to check with Apple support for assistance downloading the past purchases from the store.

  2. Hello.

    Debut does not show a preview while you are recording. If you open the debut window while you are recording, it will only show you the capture mode you are using.

  3. Hello, 

    The program has a feature to reduce vocals but it cannot remove an specific audio from a track.  To use the feature to reduce vocals, you may load the audio file on WavePad, go to Effect > Voice > Reduce vocals and adjust the settings to fit the audio file you are editing.

     

  4. Hello,

    One of the reasons why the program stops before converting the whole file could be that the temporary folder where the converting file is saved may be full.  In this  case, the based option is to split the original file into smaller files so you can open and convert them easier and faster with the program.

    Sadly, the program does not offer an option to split large files.

  5. Hello, you may open both mono files on WavePad, then you may select the side you want to use as Left side, click on Edit > Join > Join as left channel to, and select the track you want to use as right channel.

    After that you may save the file as stereo and you should be all set.

  6. Hello,

    The synchronization between Express Invoice and Inventoria only works when you use Inventoria as the "server" program.  This means that Inventoria will hold the information of all your items inventory, and Express Invoice will connect to Inventoria to retrieve information and updates stock, but you cannot copy the items you have in Express Invoice into Inventoria.

    For more details, you may want to check this knowledge base article https://www.nchsoftware.com/invoice/kb/1642.html

  7. Hello,

    The reason why the F and D notes are on one side and then the G on the other is because the space between the lines on the score is not big enough to fit all three notes on the same side.

    Sadly, the program does not have any option to fit all those notes on the same side.

  8. Hello,

    To register the program, you may open Classic FTP, click on the menu File at the upper left-hand corner, select Register Software, enter the registration code,  and click on Register. 

    If you still have issues, you may want to contact the NCH Software technical support team.

  9. Hello,

    The reasons why the video and audio may not be as expected could vary, did you try using a different web browser to open the stream you are trying to record? Did you check if the stream has any copyright protection or Digital management rights? If the stream is copyright protected or if the source uses a low encoder to stream it will affect the result you get.

    Also, you may want to try different formats to record the stream, including the fast capture mode.

  10. Hello, 

    Sadly there is no option from the program or an easy way in windows to remove the shell extension. The only way to do that is by manually removing the shell extensions for the files you are trying to use on the registry editor.  Now, if you are not familiar with how to use the Registry editor, you may not want to try it. But if you are, then you can do a search for WavePad on the registry and delete all the Shell extensions linked to the formats you wish to clear.

    If you need more specific assistance on how to use the Registry editor, you may want to contact Microsoft support.

  11. If the recordings you are making with MixPad are not perfectly synchronized with each other, then you may have hardware latency issues. You can specify an offset in milliseconds in the program which will automatically adjust your recordings.This option is only available if you are using an MME recorder. The issue of latency should not affect you if you are using an ASIO capable sound device and selecting the ASIO drivers for both playback and recording.

    To set the offset recording you may go to MixPad > Options > General > Audio recording.

  12. Hello, how did you save the project? You may want to test the program creating another slideshow presentation and if the issue happens again with the second slideshow, you may want to contact the NCH Software support team for assistance.

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