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Chris75

Support
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Everything posted by Chris75

  1. Hello, You may want to try downloading the program again to your computer and check if the issues remain after reinstalling, Please follow this link to download and reinstall the program http://www.oldversiondownload.com/oldversions/mixpad-3-72-2015-02-05(Intel).zip
  2. Hello Scorpio01, currently the program does not offer the option to merge companies, a work around would be to create a backup of both companies, then manually copy the info from company 1 into company's 2 backup folder. Once you have copy all the information you may restore the data from the consolidated backup. To create the backup you may click on Tools > Backup data and select the location in your computer where you want to backup the data to. You will have to do this for both companies separately, then open both folders with the backup info and manually copy from one into the other.
  3. Birdbrain56. we have reply to your support ticket today, please provide us with the information requested so we can properly assist you with the issue reported.
  4. Hello, Thank you for bringing this up to our attention, we have reported this to NCH Software's developers for further testing.
  5. Hi Fozzie, Currently the program does not offer the option to include date as one of the columns, the only way to include that information would be under the Details field. Including a definable custom column is not something that has been taking into consideration but we will certainly submit your feedback to them. However, keep in mind that currently we are not offering any customization on the program so in order to include a new feature on a program this must be something requested by a large number of our customers.
  6. Yes, that would be an account transfer, the most direct way to do that is by going to the Banking tab > Transfer between accounts > Select the account to transfer from and to transfer to > The amount > date and click on Record. For more details you may access the user's guide by clicking on the help icon located at the upper right hand corner of the program's window (Questions Mark Icon for Windows and Lifesaver for Mac).
  7. Chris75

    Monochrome image

    Hello. In this case you may want to go to "adjust Color and apply video effect" and select No filter for the video filter options. Here is a screenshot that shows the option you may want to check https://www.dropbox.com/s/jp09vk36h9s3vjt/Debut.png?dl=0
  8. Hello, We apologize but the only options available is what you see on the program. Currently the option to create tags is not offered in Reflect.
  9. Hello, what is the export option you are selecting to save the video? Could you try exporting to your computer first and then check if the slideshow still shows the vertical and Horizontal lines. I tested and the created video saved to the computer does not show any lines. Please check if this happens also with other image formats.
  10. One thing that is not clear here is if you set the hotkeys after you updated the software version; and when you were assigning the hotkeys did you see the option to select those keys from the keyboard? For further assistance on this matter you may want to create a support request at NCH software's support site.
  11. Hello, we are sorry but StampID3 does not offer the option to sort files alphabetically or any other way.
  12. Hello, Keep in mind that for you to work on the floor and ceiling you need to actually see them. For the floors is easier, just select the Story you are working on from the Left hand pane, select the building option you want (floor) select the Style and color and then apply it to the floor section on the story you have brought up. Now, about the ceiling is a bit more complicated since to watch it you need to be inside the building you have build. By using the Camera controls at the lower left hand side you will be able to get in the building and look up to see the ceiling. I do not understa
  13. Hello, this issue was already addressed, a new version will be released soon with the fix for that issue. If you wish to get a notification when the new version is available you may subscribe to NCH newsletter at this link http://www.nchsoftware.com/software/newsletter.html
  14. The application Switch gets installed as any normal application on your Mac computer, all that you described before is the correct steps to install the program. I tested the installer from our website and it works fine to install on Mac OSX El Capitan. In case you want to confirm the installation process you may check this link http://www.howtogeek.com/177619/how-to-install-applications-on-a-mac-everything-you-need-to-know/
  15. Hello, I tested the program version 3.31 and I do not get to see the pictures pixelated, the issue may be related to the image format or quality of the picture itself. Try using different file formats or restart your computer to make sure the display drivers get refreshed. You may also want to delete the cache memory from the program before you start working on a new slideshow. To delete the cache memory you may go to Options > General > Cache and click on Clear Cache. In case the issues remain you may want to get assistance from NCH Software support team directly.
  16. Hello, the aacdec.exe is a codec that is related strictly to some files, since you confirmed this only happens to some of the .m4a files it could be an issue related to those files (the ones giving issues). My best advice would be to try to determine if there is anything similar on the files you have issues with, for example if they all are from the same Artist, album, or if it was compressed the same date, anything that may link those files together. If the issue does not happen across all the .m4a files then is not an issue with the program but probably with the files. For better assistance
  17. Hello, Thank you for the information, this issue was reported to NCH Software's developers for further review, probably the issue will be addressed in a new software release. If you wish to be notified when there is an updated version for this program you may subscribe to NCH software's newsletter, you may follow this link to subscribe http://www.nchsoftware.com/software/newsletter.html
  18. Hello, Usually the best audio quality is the uncompressed format wav. however, that is usually what is selected when you record the original audio or if you are copying from a good audio source that is in uncompressed format as well, if you have an mp3 file that was compressed at 128 kbps and you convert it to .wav you will not notice any difference since the source audio is compressed to 128 kbps. If you are converting from CD directly then you may select .wav and that would save a better quality audio than if you use Mp3. In Switch .wav is the 3rd option from bottom to top from the forma
  19. Hello, Express Accounts does not offer the option to bulk upload transactions unless you have save them as CSV files, but based on what you said that is saved as a word document. Sadly your only option is to enter each transaction manually in the program.
  20. Hello, I have checked and when applying the scale effect to a video it does not flip it upside down, the stretching will happen depending on the scale option you select. The idea of using scale is to actually resize (scale) the image to match an specific format. For better support on that matter you may want to submit a support ticket for NCH support team to better assist you.
  21. Hello, what you are describing there is quite puzzling, Is there any option you can include a screenshot of the whole window. Also, check if this is happening to all the files you load or only to that one particular video? For better assistance on this matter you may want to submit a support ticket for NCH support team to take a closer look at this issue.
  22. Hello, Sadly at this moment Wavepad does not offer the option to select different regions or sections of the recording to be deleted in one go.
  23. Hello, for the Hum sound you could use the compressor or normalize audio effects, There isn't really a way that we can describe for you to remove that sound since that will depend on the frequency for the Hum sound. If you wish you can try using also the equalizer in the program to lower the frequency where the hum sound lays. For more details you may access the user's guide by clicking on the help icon located at the upper right hand corner of the program's window (Questions Mark Icon for Windows and Lifesaver for Mac).
  24. Hello, for that specific issue you may want to contact NCH support team directly to get assistance. Please specify which report is the one you have issues with, period of the report and all the steps needed to replicate the issue so you can get faster support. You may follow this link to submit your support request http://www.nch.com.au/support/supportcontact.html
  25. Hello, in order to change the Express Accounts Hours column to Quantity you may go to Options (windows) or Preferences (Mac) then go to Invoice on the Left side pane then under Invoice Text, go to Invoice Text Item and from the options select the Quantity column title and in the box to the right you may change Hrs to Qty. Once you have made the changes needed you may click on OK and the next invoice you open it will show QTY instead of Hrs.
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