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Chris75

Support
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Posts posted by Chris75

  1. In this case, you may want to try playing the file on another media player. If the file can't be played on other media players, then the file may be corrupted.  If you are able to play the files on other media players, you may want to contact the support team for further support.

  2. Hello,

    To change the text on the columns by opening Copper > Options > Receipt text > Receipt text tittles and select the name of the column you want to edit and change the text on it. 

     

  3. Hello,

    In this case, you may want to download and reinstall the program and confirm you are running the program as administrator. If the issue remains you may want to contact the NCH Software support team.

  4. If you purchased using your Apple account, then the issue would be with the credentials or the payment linked to your user.  You may want to check with Apple support for assistance downloading the past purchases from the store.

  5. Hello.

    Debut does not show a preview while you are recording. If you open the debut window while you are recording, it will only show you the capture mode you are using.

  6. Hello, 

    The program has a feature to reduce vocals but it cannot remove an specific audio from a track.  To use the feature to reduce vocals, you may load the audio file on WavePad, go to Effect > Voice > Reduce vocals and adjust the settings to fit the audio file you are editing.

     

  7. Hello,

    One of the reasons why the program stops before converting the whole file could be that the temporary folder where the converting file is saved may be full.  In this  case, the based option is to split the original file into smaller files so you can open and convert them easier and faster with the program.

    Sadly, the program does not offer an option to split large files.

  8. Hello, you may open both mono files on WavePad, then you may select the side you want to use as Left side, click on Edit > Join > Join as left channel to, and select the track you want to use as right channel.

    After that you may save the file as stereo and you should be all set.

  9. Hello,

    The synchronization between Express Invoice and Inventoria only works when you use Inventoria as the "server" program.  This means that Inventoria will hold the information of all your items inventory, and Express Invoice will connect to Inventoria to retrieve information and updates stock, but you cannot copy the items you have in Express Invoice into Inventoria.

    For more details, you may want to check this knowledge base article https://www.nchsoftware.com/invoice/kb/1642.html

  10. Hello,

    The reason why the F and D notes are on one side and then the G on the other is because the space between the lines on the score is not big enough to fit all three notes on the same side.

    Sadly, the program does not have any option to fit all those notes on the same side.

  11. Hello,

    To register the program, you may open Classic FTP, click on the menu File at the upper left-hand corner, select Register Software, enter the registration code,  and click on Register. 

    If you still have issues, you may want to contact the NCH Software technical support team.

  12. Hello,

    The reasons why the video and audio may not be as expected could vary, did you try using a different web browser to open the stream you are trying to record? Did you check if the stream has any copyright protection or Digital management rights? If the stream is copyright protected or if the source uses a low encoder to stream it will affect the result you get.

    Also, you may want to try different formats to record the stream, including the fast capture mode.

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