Michigan

Is it FALSE advertising to say that Express Scribe "now supports ds2 files" when clearly there are a lot of problems. Stop advertising that it works for ds2 files. IT DOES NOT. I've spent nearly an entire day of my life trying to get the software to work and get my work done in a timely manner. (It either won't load the file -- just sits there trying to load the file until it crashes, then the counter flickers and no sound comes out when it does finally load, but never works). Codec installation does not help. This is a nightmare. Do you need $20-$50 USD from a low level, low paid typist that you have to deceive them into buying your software and cause them to lose what little income they make by investing precious time trying to find a "solution" for your bad product? I am thoroughly disgusted. And to tell me to buy another software to convert the files? No, how about you do the right thing and either make the software work, or give the paid customer the conversion software (Switch) for free, or just give me my money back. The internet is full of scam... is this "Works with DS2" just another one?

Half a year has lapsed since Nora's post and the PROBLEM still exists! Express Scribe Pro cuts off the audio on some DS2 file types (I have validated the DS2 file was good, not corrupted). I have been using ES fine, no problems, until I got a customer who wanted me to transcribe a DS2 file. NCH's web site misrepresents that Pro version is compatible with DS2 files so I downloaded the trial version. Kept cutting off the audio, attorneys kept trying to resend the file -- no luck. Spent more than 10 hours trying to download "converters' and work-around fixes which did not work (but did mess up my computer big time). Exhausted, exasperated, I had to tell the client I could not complete the assignment (and I probably lost the customer forever). To add more insult, uninstalling the defective Pro software to go back to the basic, free version and whola -- no I have completely lost the use of my foot pedal. NCH is now holding me hostage - pay for the defective Pro version or basically lose the ability to transcribe (normally) with a foot pedal. A terrible disappointment. I will not be recommending and referring associates to NCH any longer. I used to rave about them. Terribly, utterly disappointed. It's hard enough to make a living doing transcription work in today's economy and having to add in all this aggravation makes it a living nightmare!

Express Scribe Pro keeps cutting off the audio on DS2 file types. After verifying the integrity of my DS2 files, I've spent countless hours looking for a way to fix the problem. The "file converters" did not work and only replicated the problem after the file was converted. After countless hours of trying to fix this, I had to call the customer to tell them I could not finish the job (and probably lost the customer over this). It was an urgent project and I had delayed them enough. Uninstalled the ES Pro version to try and go back to my free version that I used and worked fine for years, now NCH took away the option to use my foot pedal! It appears that they are forcing me to purchase a defective Pro version in order to get back to where I was. I used to rave to all the attorneys I talked to about NCH software but I will not be doing so any more. A couple of attorneys have left NCH because of these types of glitches -- and the failure by NCH to timely remedy them. A simple google search will reveal a lot of people having the exact same issue with this software -- it's been on-going for months -- no fix by NCH -- yet they continue to misrepresent that the software is DS2 compatible. I am very, very frustrated.

I too was transcribing just fine with the free version of Express Scribe. Tried the ES Pro version to transcribe a DS2 file type - audio cuts off mid stream (I have verified that the DS2 file was good, not corrupted). Totally messed up my computer with "converters" and work around fixes, told the customer I could not finish the work. Tried to uninstall the Pro version -- only to discover that now NCH disabled my foot pedal and if I want to use my foot pedal again, I have to pay for the "broken" ES Pro version. This is a NIGHTMARE to a person struggling to make an income - doesn't NCH realize that while we maybe at the bottom of the customer base, if we can't complete the work of our customers who we have recommend NCH Express Dictate to, they will jump ship. I know two attorney who have already left NCH because of glitches. So if NCH does not know it, they should by now -- the Express Scribe Pro has a problem with DS2 files - the audio cuts off mid way through (and I have seen other uses who can't even load DS2 file types). Yet the website keeps misrepresenting that Express Scribe works with DS2 files.

Express Scribe Pro keeps cutting off the audio in my DS2 files! It is maddening that NCH is IGNORING the problem and failing to provide a solution, but they keep advertising that their software works with DS2 files! It only works randomly, seems to me it only works with very short, small dictation files. I do not make much money at my transcription work and this problem crippled me last Friday, and I wasted all of yesterday trying to download "converters" to find a work around solution. Now I am having trouble getting all the "junk" off my computer that came with the downloads to try and fix the problem, I uninstalled the Pro trial version, and now lost the use of my foot pedal. NCH offers no technical support and is really failing its customers. I used to brag about Express Scribe and wholeheartedly recommend it to all of the law firms I associate with -- but no more. I may be at the bottom of the customer chain but I can assure you that many of the professionals who bought the dictation equipment/software will jump ship if their transcribers have these types of issues. THE ES PRO DS2 ISSUE NEEDS TO BE FIXED!

Express Scribe Pro does NOT play all DS2 files completely; there is a click, then the sound cuts off but the timer keeps running. I see A LOT of posts with other users having the same problem, but no official fix or even address of the issue by NCH/Express Scribe. I verified the integrity of the DS2 File (it plays completely fine with Olympus Player Lite), tried some random "file type converters" which replicated the problem cutting off the audio at the exact same meter mark, and messed up my pc with all the various downloads to try and find a fix. Now that I went and uninstalled the DEFECTIVE ES Pro... I've lost the use of my foot pedal. All told, I have about 14 hours in trying to make this work, trying to find a work around myself on the internet, trying to find a "file converter" and it's been a nightmare. I used to recommend Express Scribe to all of the law firms I associate with, but I will not be recommending the software/company any more. The company has to know about this problem by now and they simply fail to address it.