eukirne

I´ve been looking at Fonosip webpage and they don't use outbound, have you tried checking the option "Use the default server as the outbound proxy"?

If you can make calls with the softphone directly it doesn't seem to be a network problem and you can make calls with FWD in Axon too so check the Fonosip account parameters or try to contact Fonosip so they can guide you to configure Axon.

Regards

Hi,

got a problem.

When I make a call with a hardphone it works fine, but with a softphone (Xlite and Express talk) the calls disconnect after 8 seconds.

The problem is that I have no VoIP provider, the calls are between extensions so I can't change the "call polling activity" and "prevent odd RTP ports". In the "Default" external line I can't change it because it needs to be configured a provider to enter the advanced line settings.

Any idea?

Thanks!

Regards,

Eukirne

Hi All!

 

Port problems

If someone could tell me:

 

Local Network

Which ports to open

Where to route each open port

Remote Machines (behind firewall)

Which ports to open ‘On the local machine. I don’t have access to the network configurations’

 

I am running Axon, IVM Call Attendant and X-Ten Eyebeam (softphone)

I have 6 Extensions…4 Local & 2 Remote

 

Everything on the LOCAL network seems to work ok. My problem is the REMOTE locations.

Remote locations cannot make outbound calls

Extension to Extension, the Local extension cannot send but can receive the remote cannot hear but can send

 

Here is my setup

 

1 VOIP account . (VoiceEclipse)

Machine 1 (Local Network Dynamic IP Behind Firewall) “Receptionist”

Axon

IVM

X-ten Eyebeam

Machine 2 (Local Network) “Support”

X-ten Eyebeam

Machine 3 (Local Network) “Shipping / Receiving”

X-ten Eyebeam

Machine 4 (Local Network) “Sales”

X-ten Eyebeam

…The following REMOTE machines are behind a firewall. I cannot open ports at these offices…

Machine 5 (Remote with internet access) “Remote Sales”

X-ten Eyebeam

Machine 6 (Remote with internet access) “Remote Support”

X-ten Eyebeam

 

TIA

Hi!

I've got the same problem, but in my case the remote one can hear but not send and the local sends but don't hear

I'm using two videophones Vizufon 5300, the video is working in both ways, but not audio.

I use the port 5060 and the 15000 instead of 8000.

regards,

Eukirne

hi.

 

well u should enable this two.. things in external lines in advance option

 

Sip Compatibility Options

Disable call activity polling (only use if call breaks after 60 seconds)

 

Prevent odd RTP ports being forwarded (only use if 50% of calls fail)

 

just tick both this option..

 

if you have already done that then you should change RTP port to some good value probably 15000 or so as rtp port must be occupied by some other program..

 

hope this wroks..

thanks.

abhi.

Hi,

I changed the RTP port to 15000 and reconfigured the NAT and still the same

Any idea?

Thanks

Regards,

Eukirne

Hi all,

I'm making test with two videophones, one local and the other in remote.

They are two extension in Axon, they register perfectly and I can call from the remote one to the local and I can see the video in the two ways, but I only can hear the audio in the remote, in the local one I can't hear anything.

Any Idea?

Thanks!!

Regards,

Eukirne

It doesn't work!

Now I just want AxonVirtual PBX works with my softphone, and I don't know what to do

What have I to change in the settings of my softphone? When it works "alone" it's all OK, but i should link it to my PBX, ins't it? I think I should only change the address of the server proxy (instead of sip."myprovider", I shoul set something else).

Please Help me, I'm quite disperate!

Thanks

If the softphone is in the same LAN that Axon you have to change "myprovider" for the IP address of the PC that is running axon, create an extension and introduce the user name and password in the softphone, check you're using the correct ports and it should work.

Regards,

Eukirne

Hi everyone,

I've got 2 SIP accounts with diferents servers, one in FWD and the other in IPtel.org. When I start Axon they register perfectly (almost everytime) but later I receive an error telling that they can't register and that I have to check the line settings.

Anyone have the same problem? or know how to solve it?

Thanks a lot!

Regards,

Eukirne

Yes! I've three lines and, if one of these is busy, I want to ring the incoming call in onther line.

ok, ok, now I understand. You can chain the lines, but I think this is only for outbound calls, so if one line is busy you take the next one.

But I don't know if this will work for incoming calls, you can try it.

This option is in "external lines" click on one line and "advanced line settings"

Regards,

Eukirne

Hi, I'm a new user and I have some trobule with extensions.

I have three lines in my sofphone, and I'd like to transfer incoming calls from one of this lines to onether one.

(I've Express talk as softphone)-

I thinked i could do this with extensions, but I don't know how to associate the extension to a number

I click on "ADD EXTENSION" but then I don't know what to do?

Can somebody help me?

Thaaaaaaaaanks

I don't know If I'd undertood what you want to do.

You have an incoming call entering in one line and you want to transfer this call to other line? I don't understand why you want to do that.

Do you want to ring a diferent extension depending in what line is the incoming call?

Regards,

Eukirne

I am rushing to do a proof of concept on an Axon/IVM/IVR/Express Talk system by the end of today to take advantage of the NCH half price sale. Unfortunately, I have run into a big stumbling block that threatens to sink the whole project.

 

I have Axon set up and registering with my VOIP provider Viatalk's sip server. I can complete calls inbound from Viatalk using my Express Talk or X-Lite softphones in either standalone mode or with Axon acting as my PBX. However, when I attempt to call outbound via Axon using either softphone, the calls fail. Calls placed with Express Talk registered directly to the Viatalk sip sever (no Axon) also fail but I can successfully place an outbound call with X-Lite alone. Viatalk technical support said that Axon and Express Talk both fail to authenticate in the proper sequence including not supplying the password when requested.

 

Has anyone else had similiar problems and if so were you able to resolve them?

 

Regards,

George

Hi George,

I'm having the same problem! I'm using a FWD account.

The message I get is "temporarily unavariable"

I'd tried to use the remote phone as an extension of Axon instead of calling through a SIP account, but I still have the same problem, incoming calls ok but outgoing not working.

Regards,

Eukirne

I would like to know have access to set the configuration parameters using my own interface. Is there an API that I can use to set the config or can I make Axon save its config in ODBC type db so I can update the config information using my app. in real-time.

 

Also do I have to restart axon every time that I make changes to the config.

 

Thanks

 

Hi!

yes, Axon can manage ODBC databases, if you enter in the web admin, view logs option and there's a link called "ODBC data log"

Regards,

Eukirne

Interesting. I could write an app that checks for changes to this file every 30 seconds, upload it to a web server if it changed where it will be parsed by a server-side script to update a web page. Thanks for the pointer

Hi Fred!

Have you seen the ODBC log option? maybe you can connect to a remote MySQL server and download the call data as they happen.

As you can see I am a new user I have been trying to interconnect my extensions (Express Talk) in 4 computers to the Axon pbx but I haven been able. All computers are connected to LAN, I do have a VoIP service provider. So I can’t dial extensions.

Hi,

Can you explain a little more your instalation?

you have 4 softphones and the PBX, what have you configured in the extensions?

Regards,

Eukirne

Thanks a lot Fred!

I'd revised the ports and they seems to be ok.

I'd tried another thing. I'd configured a FWD account as an external line and I receive calls normally, including sound. But I can't make calls.

But in the same site (Axon side) I shut down Axon PBX and I configure a softphone with a FWD account in the same computer and I can make and receive calls normally.

So the problem is my Axon configuration, cause if the network wasn't working I should no be able to make calls with the FWD softphone.

now the problem is that I don't know what is wrong.

here is my Axon config:

settings --> network

- Local SIP port: 5060

- Local RTP ports starting: 8000

in "allow incoming calls and audio through into private networks" I'd tried with stun, and static IP with ports 5060 and 8000.

The line configuration is the same that it's explained in the NCH web.

I'm completely lost , anyone can help?

Thanks!

Regards,

Eukirne

I'd made more tests, in the remote site I've got a C&S vizufon 5300 (a videophone) and I can call to a local extension and I have video but not audio (the problem with the video was I was using too much bandwidth).

but if I try to call from the local videophone to the remote one I still have the error message: "temporarily unavariable" I've noticed that it happens everytime I try to call to something outside the site.

I'd configured a FWD account as external line and I can receive calls but I can't make them.

I think it can be something about the local ports, but I've configured the NAT to redirect the ports to Axon PBX PC. I've redirected 5060-5090 and 8000-8100.

Any idea?

Thanks!!

Eukirne

Off the top of my head:

 

1. If the remote clients are using dynamic IP's, maybe their IP changes between the time they register with Axon and the time a call comes in for them, making the hosts unreachable?

 

2. Correct me if I'm wrong, but SIP uses UDP 5060 to handle call progress (calling out, etc.), and RTP for actual voice data. If a call can't even be established, make sure UDP 5060 is routed through the firewall to the right device inside. If you have more than one SIP device in one location, make sure they are configured to each listen on a different port (eg. device #1 -> UDP 5060, device #2 -> UDP 5061, etc.) and that the firewall maps ports accordingly. Until this works, you won't get anywhere

 

3. RTP is similar: Each device and the firewall must be configured to allow one UDP port and the next one (eg. 5004 and 5005 on GrandStream IP phone; one port for RTP, the next for RTCP). But if you can't even get phones to ring, don't worry about RTP yet.

Hi Fredtheman,

The IP doesn't change, I'm sure.

The phones rings, but the call hangs up in the moment the other side answer.

I'll test the ports in the router / firewall to make sure they're right. Because, as I have more than one SIP account in the same location maybe they are in the same port.

Thanks!!

Hi everyone,

I've got a problem. I've Axon in a location with fixed IP and other location with Express talk, Xlite and a videophone.

The problem I have in the remote location is that the phones register but I can't make calls and in the Axon side if I try to call to the remote one I get "error returned: temporarily unavairable" in the moment the other side answer, no matter if I use a hardware phone or a softphone (Express talk or Xlite) the same message is returned.

I've configured the public IP, opened the ports, everything. I thing it could be a problem of the RTP port but I'm not sure.

Any idea?

Thanks and regards,

Eukirne