Hello Michelle
I have also had trouble loading some files from CD and I queried it with nch. they replied:
"Currenlty the way to solve this is to copy the files off the CD to a local folder.
Then load the files from the local folder into express scribe.
We are still working on implementing a feature to allow you to load straight from the CD."
I have found that you have to load the individual files one by one by highlighting them within the folder and then clicking load at the bottom -in other words you have to load the contents of the folder manually, you can't load the whole folder.
hope this makes sense.
Having siad this, I have one large .wav file that won't load this way!