I have a problem that will see me quit using Axon & IVM unless I can get a solution for this problem!!
Quite a few users using extensions on our Axon server are constantly losing their calls. The calls do not hangup, instead they just go quiet.
We are using Engin as the SIP carrier for most of our outbound/inbound calls configured as an External Line in Axon. I have played with the two SIP compatability options for this external line, and it does not seem to make a difference either way!
Research in whirlpool and various SIP related sites, indicate this is a probably a NAT issue, as most of the calls lose/timeout about 5:32 seconds, or 7 minutes. The axon server is NOT behind a NAT router (public IP).
However the users on the extensions ARE behind various NAT routers on several DSL networks, using either Sipura-ATA 3000 or Grandstream GXP2000 handsets. I have tried every conceivable setting related to NAT on these devices, as well as switching NAT routers and settings up a DMZ for the users IP phone.
If I take Axon out of the picture and setup the IP phone to register and make calls via Engin directly, they no longer experience the problem! So either the problem is with Axon, or Ive missed something!
Im willing to pay for a solution to this one, or purchase Axon support if I could be assured they knew what the problem is. I just bought IVM, so I'll be disappointed if I have to switch SIP PBX's.
Thanks in advance to anyone with a suggestion!!