wizardgmb

The .dct file is proprietary to NCH and can only be generated by their software products. All of the digital handheld dictation recorders use a file format that is proprietary to the manufacturer of the device or a coalition that they belong to. Some devices may offer .mp3 as a second choice but I don't know of any that offer a .dct option. Unless NCH has recently convinced one of the device manufacturers to include .dct as an option, the only place to generate .dct files is on a Win/OSX workstation or the Iphone. If you must use a handheld device other than an Iphone, you will probably end up with file type .dvf/.mvf from Sony or .dss/.ds2 from most everyone else.

I would like to send a copy of Express Dictate to someone a considerable distance from me. The intent is to have her create dictation files to be sent back to me by email or FTP for transcription. Her computer skills are minimal so I don't relish the thought of explaining to her how to set up the program in addition to operating it. Is there a way to include a setup file that ED will use during installation to configure FTP or email settings without user intervention?

NCH products are notoriously finicky when it comes to router/firewalls. I had to swap out my SMC router/firewall for a FireBox in order to get Axon to work. I'm now having the same problems on a system with a Linksys router/firewall. I can set up NCH software (Axon & ExpressTalk) along with four other hardware and software SIP phones behind a given router/firewall and get all of them to work except the NCH products. I can even end up with ExpressTalk working but Axon not functioning in one direction or the other. Their software just doesn't seem to have the smarts of other products when it comes to traversing a router/firewall. Your best bet is to ensure that your router/firewall is set up so that whatever ports you are using get routed directly to the server running Axon. If that doesn't help, replace your router/firewall with a newer model of the best quality you can afford. The best router/firewall that I have found to use with small scale Axon projects is the Watchguard Firebox SOHO 6. You can get them used on ebay for under $100 but expect to pay another $70 for a support subscription. The latter is well with the cost as the updating service and technical support are top notch. Regards, wizard

I'm working on a project for a NFP organization that needs fewer than 50 seats of single site limited instant messaging and voice intercom using a wireless LAN. As a NFP, the organization can get Live Communications Server (LCS) and associated Office Communicator messaging client for a very attractive price. The majority of the users will be transient volunteers so I am trying to make the user interface as simple and familiar as possible. The Communicator program looks and feels like Microsoft Messenger, AOL IM Yahoo Messenger etc. so users will only need to be trained on the voice calling features of Office Communicator to make three digit intercom calls. LCS and Communicator provide integrated instant messaging, voicemail and video conferencing capabilities but the voice features are only a front end for a SIP based PBX. I am considering using Axon to provide the SIP PBX and possibly Quorum to allow voice conferencing. Is anyone using Axon as a backend switch fronted by Microsoft Live Communications Server? Regards, George

I am rushing to do a proof of concept on an Axon/IVM/IVR/Express Talk system by the end of today to take advantage of the NCH half price sale. Unfortunately, I have run into a big stumbling block that threatens to sink the whole project. I have Axon set up and registering with my VOIP provider Viatalk's sip server. I can complete calls inbound from Viatalk using my Express Talk or X-Lite softphones in either standalone mode or with Axon acting as my PBX. However, when I attempt to call outbound via Axon using either softphone, the calls fail. Calls placed with Express Talk registered directly to the Viatalk sip sever (no Axon) also fail but I can successfully place an outbound call with X-Lite alone. Viatalk technical support said that Axon and Express Talk both fail to authenticate in the proper sequence including not supplying the password when requested. Has anyone else had similiar problems and if so were you able to resolve them? Regards, George