haitises

Jessica from email support sent me another link for the program. Figured it was the same as the other two links I got yesterday from her and you but this time I installed differently. Quit out of everything and put the application in the trash. Restarted the Mac and installed the app followed by repairing permissions and a restart of Mac. Finally got it working!!!!! I still cant get phone support. When I put in my code in the US support number it says that it's invalid. The code I got has numbers first followed by letters. What exactly should I be inputing to reach a human?

Dave, Did the reinstall and still the same issue! THis is the error code. Not sure if this helps but here's the Mac Crash Report: Process: ExpressAccounts [3493] Path: /Applications/ExpressAccounts.app/Contents/MacOS/ExpressAccounts Identifier: com.nchsoftware.expressaccounts Version: 4.58 (4.58) Code Type: X86 (Native) Parent Process: launchd [156] Date/Time: 2012-09-06 14:59:06.914 -0400 OS Version: Mac OS X 10.7.4 (11E53) Report Version: 9 Interval Since Last Report: 194753 sec Crashes Since Last Report: 1 Per-App Interval Since Last Report: 149256 sec Per-App Crashes Since Last Report: 4 Anonymous UUID: 532C0A9B-8B7F-4DAB-B09D-37FC121242AB Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGBUS) Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000010 VM Regions Near 0x10: --> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/ExpressAccounts.app/Contents/MacOS/ExpressAccounts __TEXT 0000000000001000-0000000000283000 [ 2568K] r-x/rwx SM=COW /Applications/ExpressAccounts.app/Contents/MacOS/ExpressAccounts Application Specific Information: objc[3493]: garbage collection is OFF Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 com.nchsoftware.expressaccounts 0x00044445 GetLocalHostPrivateIP(unsigned char*) + 347 1 com.nchsoftware.expressaccounts 0x001c01c9 LIPGetLocalHostIPPrivate(char*) + 17 2 com.nchsoftware.expressaccounts 0x001c01b5 LNetRoutingGetPrivateAddress(char*) + 49 3 com.nchsoftware.expressaccounts 0x001c0450 LWebRoutingGetPrivateAddress(char*) + 58 4 com.nchsoftware.expressaccounts 0x001be22f LWebRoutingPage::InitHyperLinks() + 41 5 com.nchsoftware.expressaccounts 0x001be418 LWebRoutingPage::UpdateUI() + 328 6 com.nchsoftware.expressaccounts 0x001be67b LWebRoutingPage::InitDialog() + 527 7 com.nchsoftware.expressaccounts 0x000469f2 LPropertySheet::InitDialog() + 172 8 com.nchsoftware.expressaccounts 0x00036232 LWindow::_Run() + 152 9 com.nchsoftware.expressaccounts 0x00009326 LDialog::_Run() + 26 10 com.nchsoftware.expressaccounts 0x00047001 LPropertySheet::Open(OpaqueWindowPtr*, char const*) + 833 11 com.nchsoftware.expressaccounts 0x0009e3d0 SetDlg(LProfile&, OpaqueWindowPtr*, int, unsigned long) + 1394 12 com.nchsoftware.expressaccounts 0x00089c60 MainDialog::CmSettings(unsigned long) + 54 13 com.nchsoftware.expressaccounts 0x00090055 MainDialog::CmSettings() + 25 14 com.nchsoftware.expressaccounts 0x0002b45e LMainWindow::appEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 668 15 com.apple.HIToolbox 0x9890cdec _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 16 com.apple.HIToolbox 0x987884f3 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602 17 com.apple.HIToolbox 0x98787970 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 482 18 com.apple.HIToolbox 0x9879c755 SendEventToEventTarget + 76 19 com.apple.HIToolbox 0x9890d2b0 _ZL18SendHICommandEventmPK9HICommandmmhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 482 20 com.apple.HIToolbox 0x9890d31a SendMenuCommandWithContextAndModifiers + 70 21 com.apple.HIToolbox 0x98978b61 SendMenuItemSelectedEvent + 275 22 com.apple.HIToolbox 0x987d8f2d _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 129 23 com.apple.HIToolbox 0x98969a60 _ZL14MenuSelectCoreP8MenuData5PointdmPP13OpaqueMenuRefPt + 608 24 com.apple.HIToolbox 0x98969b5b MenuSelect + 178 25 com.apple.HIToolbox 0x98910e35 HIMenuBar::HandleMouseEvent(OpaqueEventRef*) + 89 26 com.apple.HIToolbox 0x98910dd2 HIMenuBar::HandleEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 158 27 com.apple.HIToolbox 0x98788b3f HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 163 28 com.apple.HIToolbox 0x9890cdec _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 29 com.apple.HIToolbox 0x987884f3 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602 30 com.apple.HIToolbox 0x98787970 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 482 31 com.apple.HIToolbox 0x9879c755 SendEventToEventTarget + 76 32 com.apple.HIToolbox 0x9879cf0b _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 1969 33 com.apple.HIToolbox 0x987889ae _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813 34 com.apple.HIToolbox 0x98787970 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 482 35 com.apple.HIToolbox 0x9879c755 SendEventToEventTarget + 76 36 com.apple.HIToolbox 0x9890cc38 ToolboxEventDispatcher + 82 37 com.apple.HIToolbox 0x9890cd67 RunApplicationEventLoop + 236 38 com.nchsoftware.expressaccounts 0x0002bf41 LMainWindow::Run() + 169 39 com.nchsoftware.expressaccounts 0x00008a75 main + 383 40 com.nchsoftware.expressaccounts 0x0000805a _start + 216 41 com.nchsoftware.expressaccounts 0x00007f81 start + 41 Thread 1:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x9458b90a kevent + 10 1 libdispatch.dylib 0x90284e10 _dispatch_mgr_invoke + 969 2 libdispatch.dylib 0x9028385f _dispatch_mgr_thread + 53 Thread 2: 0 libsystem_kernel.dylib 0x9458ab5e __select_nocancel + 10 1 libsystem_kernel.dylib 0x94589af6 select + 89 2 com.nchsoftware.expressaccounts 0x001b1785 LPipeListener::ThreadFunction() + 371 3 com.nchsoftware.expressaccounts 0x0001e440 LThread::ThreadCallback(void*) + 52 4 libsystem_c.dylib 0x957c5ed9 _pthread_start + 335 5 libsystem_c.dylib 0x957c96de thread_start + 34 Thread 3: 0 libsystem_kernel.dylib 0x9458b02e __workq_kernreturn + 10 1 libsystem_c.dylib 0x957c7ccf _pthread_wqthread + 773 2 libsystem_c.dylib 0x957c96fe start_wqthread + 30 Thread 4: 0 libsystem_kernel.dylib 0x9458b02e __workq_kernreturn + 10 1 libsystem_c.dylib 0x957c7ccf _pthread_wqthread + 773 2 libsystem_c.dylib 0x957c96fe start_wqthread + 30 Thread 5: 0 libsystem_kernel.dylib 0x9458b02e __workq_kernreturn + 10 1 libsystem_c.dylib 0x957c7ccf _pthread_wqthread + 773 2 libsystem_c.dylib 0x957c96fe start_wqthread + 30 Thread 0 crashed with X86 Thread State (32-bit): eax: 0x00000000 ebx: 0x00000000 ecx: 0x08e7f420 edx: 0x000000ce edi: 0x00cce200 esi: 0x00cce6cc ebp: 0xbfff4ee8 esp: 0xbfff4d90 ss: 0x00000023 efl: 0x00010282 eip: 0x00044445 cs: 0x0000001b ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f cr2: 0x00000010 Logical CPU: 0 Binary Images: 0x1000 - 0x282ff7 +com.nchsoftware.expressaccounts (4.58 - 4.58) <E79987DE-2EDA-43BD-DB9A-E5722B6A33A1> /Applications/ExpressAccounts.app/Contents/MacOS/ExpressAccounts 0x378000 - 0x425ff7 libcrypto.0.9.7.dylib (0.9.7 - compatibility 0.9.7) <7B6DB792-C9E5-3772-8734-8D0052757B8C> /usr/lib/libcrypto.0.9.7.dylib 0x3fb1000 - 0x3fb3fff com.apple.CarbonSpellChecker (3.0 - 3.0) <3AC9AC2E-3D50-398E-871C-5CA23BDA3DE6> /System/Library/CoreServices/CarbonSpellChecker.bundle/Contents/MacOS/CarbonSpellChecker 0x3fb9000 - 0x3fbdfff com.apple.CommonCocoaPanels (4.0 - 16) <C483F251-AC84-3E37-A54A-BB1296C650BB> /System/Library/CoreServices/CommonCocoaPanels.bundle/Contents/MacOS/CommonCocoaPanels 0x611d000 - 0x611ffff libCoreFSCache.dylib (??? - ???) <5B141DE1-6FC9-3155-833B-23A447A598AB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache.dylib 0x6123000 - 0x6123ff3 +cl_kernels (??? - ???) <05B7F8F2-A8CE-4761-AB18-32AD02528B37> cl_kernels 0x8bcb000 - 0x8bd0fe2 libcldcpuengine.dylib (1.50.69 - compatibility 1.0.0) <864BA467-5F11-3B41-B261-894067B8209E> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib 0x8bf2000 - 0x8c93ff7 unorm8_bgra.dylib (1.50.69 - compatibility 1.0.0) <7A0427BD-4FB5-3F4E-A7F8-F760AD944283> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra.dylib 0x8fea6000 - 0x8fed8aa7 dyld (195.6 - ???) <3A866A34-4CDD-35A4-B26E-F145B05F3644> /usr/lib/dyld 0x9000e000 - 0x90017ffc com.apple.DisplayServicesFW (2.5.4 - 323.3) <820C4B45-814A-3101-A1FA-044CA6D2FBC8> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayServices 0x9013c000 - 0x9014fff8 com.apple.MultitouchSupport.framework (231.4 - 231.4) <083F7787-4C3B-31DA-B5BB-1993D9A9723D> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport 0x90150000 - 0x901cdffe com.apple.PDFKit (2.6.3 - 2.6.3) <780A5EE1-48CB-3B80-BBDF-1081512BA0DC> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versions/A/PDFKit 0x901ce000 - 0x901ebff3 com.apple.openscripting (1.3.3 - ???) <33713C0B-B7D5-37AA-87DB-2727FDCC8007> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting 0x901f1000 - 0x90225ff8 libssl.0.9.8.dylib (44.0.0 - compatibility 0.9.8) 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0x90aa5fe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <34E1E3CC-7B6A-3B37-8D07-1258D11E16CB> /usr/lib/libsqlite3.dylib 0x90aa6000 - 0x90b7eff6 com.apple.QuickLookUIFramework (3.2 - 500.16) <1598FDEB-8F90-3D42-AAA1-CD227F3C16BF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI 0x90b7f000 - 0x90e89ff3 com.apple.Foundation (6.7.2 - 833.25) <4C52ED74-A1FD-3087-A2E1-035AB3CF9610> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x90f67000 - 0x9104aff7 libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <BD913D3B-388D-33AE-AA5E-4810C743C28F> /usr/lib/libcrypto.0.9.8.dylib 0x9104b000 - 0x9108ffff com.apple.MediaKit (12 - 602) <6E429DD7-8829-37DE-94AF-940FB70F2FB9> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit 0x911da000 - 0x911dbfff liblangid.dylib (??? - ???) <C8C204E9-1785-3785-BBD7-22D59493B98B> /usr/lib/liblangid.dylib 0x91380000 - 0x91381ff4 libremovefile.dylib (21.1.0 - 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/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib 0x99975000 - 0x999b7ff7 com.apple.CoreMedia (1.0 - 705.78) <D88AC852-8844-3B73-81C8-DF605F00AB40> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia 0x999b8000 - 0x999d8ff7 com.apple.RemoteViewServices (1.4 - 44.1) <1F831750-1E77-3013-B1A6-0DF528623790> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices 0x999d9000 - 0x99b3bffb com.apple.QuartzCore (1.7 - 270.4) <6BC84C60-1003-3008-ABE4-779EF7B4F524> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore 0x99b7d000 - 0x99b84ffd com.apple.NetFS (4.0 - 4.0) <D0D59145-D211-3E7C-9062-35A2833FA99B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS 0x99b85000 - 0x99b88fff com.apple.AppleSystemInfo (1.0 - 1) <D2F60873-ECB1-30A8-A02E-E772F969116E> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSystemInfo 0x99b89000 - 0x99b9efff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x99b9f000 - 0x99d97ff7 com.apple.CoreData (104.1 - 358.14) <C1730963-F75D-3338-B65F-D50235538B28> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData 0x99d98000 - 0x99d9bffd libCoreVMClient.dylib (??? - ???) <361CCFAF-8565-383F-915F-0B059C793E42> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib 0x99d9c000 - 0x99e73ff3 com.apple.avfoundation (2.0 - 180.40) <B906D052-D92D-3D35-BF59-F6D0AE692EC2> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation 0x99e74000 - 0x99e7dfff libc++abi.dylib (14.0.0 - compatibility 1.0.0) <FEB5330E-AD5D-37A0-8AB2-0820F311A2C8> /usr/lib/libc++abi.dylib 0x99e7e000 - 0x99e80ffb libRadiance.dylib (??? - ???) <4721057E-5A1F-3083-911B-200ED1CE7678> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib 0x99e81000 - 0x99e81fff com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib 0x99e82000 - 0x99f52ffb com.apple.ImageIO.framework (3.1.2 - 3.1.2) <94798A2B-4C7A-30EA-9920-283451BDB9FA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO 0x99fab000 - 0x99fcdffe com.apple.framework.familycontrols (3.0 - 300) <5BCCDDC2-AFAC-3290-AEEF-23B2664CA11F> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls 0x99fce000 - 0x99fd8ff2 com.apple.audio.SoundManager (3.9.4.1 - 3.9.4.1) <2A089CE8-9760-3F0F-B77D-29A78940EA17> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound 0x9a674000 - 0x9a675fff com.apple.TrustEvaluationAgent (2.0 - 1) <4BB39578-2F5E-3A50-AD59-9C0AB99472EB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent 0x9a676000 - 0x9a766ff1 libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib 0x9a767000 - 0x9ade2fe5 com.apple.CoreAUC (6.16.11 - 6.16.11) <E52E2D54-138B-3F44-AA2C-309FB876DF6A> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC 0x9ade3000 - 0x9ade3fff com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <22997C20-BEB7-301D-86C5-5BFB3B06D212> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib 0x9ade4000 - 0x9ae0dfff com.apple.shortcut (2.1 - 2.1) <D56F5E5E-A41F-36D1-ACD5-42EA7910B20F> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut 0x9b072000 - 0x9b0b2ff7 com.apple.NavigationServices (3.7 - 193) <16A8BCC8-7343-3A90-88B3-AAA334DF615F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices 0x9b0b3000 - 0x9b193fff com.apple.backup.framework (1.3.3 - 1.3.3) <AAE44D28-DA18-326B-BC3D-C37D50DD5DAC> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup 0x9bf19000 - 0x9bf94ffb com.apple.ApplicationServices.ATS (317.11.0 - ???) <42238C8B-C93F-3369-A500-EC0F10EB2C80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS 0x9bf95000 - 0x9bf95fff com.apple.Carbon (153 - 153) <A75A970B-6D82-3451-8D3E-05B1A130ABDE> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x9bf96000 - 0x9bff4fff com.apple.coreui (1.2.2 - 165.10) <C6B099D6-7F02-3971-99B9-E415308959CF> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI 0x9bff5000 - 0x9bff9ffa libcache.dylib (47.0.0 - compatibility 1.0.0) <98A82BC5-0DD9-3212-9CAE-35A77278EEB6> /usr/lib/system/libcache.dylib 0x9c03f000 - 0x9c96959b com.apple.CoreGraphics (1.600.0 - ???) <62026E0C-E30F-3FF0-B0F6-6A2D270B20BF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics 0x9c96a000 - 0x9c990ffb com.apple.quartzfilters (1.7.0 - 1.7.0) <9C8F1F3D-D570-3F5C-9B31-5B5B82161CDE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters 0x9c994000 - 0x9c9caff7 com.apple.AE (527.7 - 527.7) <7BAFBF18-3997-3656-9823-FD3B455056A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE 0x9c9cb000 - 0x9c9dbff7 libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib 0x9c9dc000 - 0x9c9dcffe libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <7F0E8EE2-9E8F-366F-9988-E2F119DB9A82> /usr/lib/system/libkeymgr.dylib 0x9c9dd000 - 0x9cac5fff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <1841196F-68B5-309F-8ED1-6714B1DFEC83> /usr/lib/libxml2.2.dylib 0x9cac6000 - 0x9cacafff libGIF.dylib (??? - ???) <A6F1ACAE-7B9B-3B3F-A54A-ED4004EA1D85> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x9cb87000 - 0x9cbe2ff3 com.apple.Symbolication (1.3 - 91) <4D12D2EC-5010-3958-A205-9A67E972C76A> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication 0x9cc17000 - 0x9cc22ffc com.apple.NetAuth (1.0 - 3.0) <C07853C0-AF32-3633-9CEF-2480860C12C5> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth 0x9cc23000 - 0x9cc31fff com.apple.opengl (1.7.7 - 1.7.7) <2D362F15-5EA6-37B6-9BCB-58F2C599ACDA> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL 0x9cc32000 - 0x9ccf2ffb com.apple.ColorSync (4.7.4 - 4.7.4) <0A68AF35-15DF-3A0A-9B17-70CE2A106A6C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync 0x9ccf3000 - 0x9ccf9ffd com.apple.CommerceCore (1.0 - 17) <71641C17-1CA7-3AC9-974E-AAC9EB641035> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore 0x9cdd1000 - 0x9cdd8ff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <47DB9E1B-A7D1-3818-A747-382B2C5D9E1B> /usr/lib/system/libsystem_notify.dylib 0x9cdd9000 - 0x9cdf5ffc libPng.dylib (??? - ???) <75F41C08-E187-354C-8115-79387F57FC2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib 0x9ce03000 - 0x9ce54ff9 com.apple.QuickLookFramework (3.2 - 500.16) <725FAE01-1597-38C7-841D-D9D83358921E> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook 0x9ce55000 - 0x9ceecff3 com.apple.securityfoundation (5.0 - 55116) <EB53CEF7-4836-39FD-B012-6BC122ED4CE9> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 24 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 2984 thread_create: 1 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=180.4M resident=52.2M(29%) swapped_out_or_unallocated=128.2M(71%) Writable regions: Total=101.5M written=2776K(3%) resident=34.2M(34%) swapped_out=2048K(2%) unallocated=67.3M(66%) REGION TYPE VIRTUAL =========== ======= ATS (font support) 33.2M ATS (font support) (reserved) 4K reserved VM address space (unallocated) CG backing stores 12.5M CG image 4K CG raster data 2896K CG shared images 3440K CoreGraphics 8K CoreImage 4K CoreServices 6148K MALLOC 24.6M MALLOC guard page 48K Memory tag=240 4K Memory tag=242 12K OpenCL 8K Stack 66.5M VM_ALLOCATE 16.2M __CI_BITMAP 80K __DATA 9244K __DATA/__OBJC 172K __IMAGE 528K __IMPORT 12K __LINKEDIT 42.9M __OBJC 2776K __OBJC/__DATA 4K __PAGEZERO 4K __RC_CAMERAS 244K __TEXT 137.5M __UNICODE 544K mapped file 117.2M shared memory 2100K shared pmap 7328K =========== ======= TOTAL 485.6M TOTAL, minus reserved VM space 485.6M Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.8 GHz, 8 GB, SMC 1.42f4 Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.198.4.20) Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports Network Service: Wi-Fi 2, AirPort, en1 Network Service: StrongVPN (L2TP), PPP (L2TP), ppp0 Serial ATA Device: WDC WD7500BPKT-00PK4T0, 750.16 GB Serial ATA Device: MATSHITADVD-R UJ-868 USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 3 USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x24100000 / 2 USB Device: FCR-HS219/1 Mobile Reader, 0x11b0 (ATECH FLASH TECHNOLOGY), 0x6148, 0x24140000 / 6 USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x24110000 / 5 USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x24130000 / 4 USB Device: hub_device, 0x0409 (NEC Corporation), 0x005a, 0x24134000 / 9 USB Device: Bose USB Audio, 0x05a7 (Bose Corporation), 0x1020, 0x24133000 / 8 USB Device: composite_device, 0x0971 (GretagMacbeth AG), 0x2005, 0x24131000 / 7 USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8217, 0x06110000 / 4 USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3 USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2 FireWire Device: Oxford ATA Device 00, Newer Technology, 800mbit_speed FireWire Device: OEM ATA Device 00, NewerTech Voyager Q, 800mbit_speed

I got an email this morning from Jessica with a link for a new download which I did and still have the same issue. My OS is 10.7.4 not 10.8 though. I'll try again in case there were some updates done between this morning and this afternoon. Anything else I can do internally? Anything else I can trash and not loose the 20 invoices I've made so far?

I reinstalled the program but the problem remains. Any suggestions?

Express Accounts 4.58 for Mac is crashing everything I hit the Preferences icon. I restarted my Mac and still have the same problem. Was looking if there was any pref file in Libraries to detele but nothing. Any ideas what to do?