wwotr

Good luck. Ive been trying for 2 years to get " NCH" to answer MY questions about why Golden, doesnt recognize my VHS player, when I play a tape! Roger

Good luck Steve. I have the SAME PROBLEM, and have been trying FOR 2 YEARS to get NCH to help me out. No such luck. Its like they want you to purchase it and dont care about customer support. I have done ALL the things you have mention. MY problem is that the software does NOT recognize my VCR. In the pull down menu, it only shows my Microsoft Web Cam and NOTHING else. I have deleted and reinstalled the program 2X. I have double/tripple checked every thing, and still no results and no word from NCH. If their product doesn't work with the Demo version, (and I can't get Customer Support), I'm sure as heck not going to BUY it!

Let me try this again.................. I have D/L, and installed the Golden Videos 2.02 Software. I have purchased the "Easy Cap USB Connector", and installed their software. W hen I open up Golden Videos it does NOT recognize my VHS Player. All it shows in the drop down menu is my "Microsoft Life Style Web Cam" and that also isa all that appears in the prieview screen. All connections have been Triple Checked. Is (or has) anyone else had the same problem, and if so, how did you correct it?

REALLY? 56 Views 13 Days, and not one post regarding a possible solution!!??

I have D/L the Golden Videos Software, to my Computer. I then bought the "USB Adapter" recomended by NCH. I installed everything, including the Updated Driver for "Windows 7". I have Triple Checked all my Connections. When I start up the Software,and insert a VHS Tape, it says it has Found Audio and Video inputs. Then it shows my Microsoft Lifestyle Camera. When I use the Pull Down Menu, it only shows my Web Cam and nothing else, (No VHS Player). Anyone recomend any solutions. I'm DYING to try this out and it looks like EXACTLEY what I need, if only I could get it to recognize my VHS player. Roger