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About jhiggins

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  1. Here is the follow up email. Thank you for the reply. I had this problem taken up by the developer and the possible cause is some new sound drivers not compatible with Debut causing the crash. I suggest uninstalling Debut and using another computer if available. If this is not possible let us know. Regards, Jan NCH Customer Service Team
  2. No I do not have Nero on my computer. My computer is also W7 64 bit and only three months old. It is a problem with Debut. It is like pulling teeth to get them to respond to support request even when you pay for the support play it took them four days to respond with the generic response. I emailed them back yesterday still no response.
  3. This is the response I got from NCH Blue screen errors are usually caused by these 4 problems: -Missing or outdated drivers. Device driver errors are the common cause for blue screens. -Temperature / overheating problems. -Damaged or faulty hardware. -Viruses and other malicious programs. Please install it in fresh XP OS. Regards, Jan NCH Customer Service Team This provides no help in correcting this issue. I told you it was the stdriver.sys causing the crash. Since it is a software driver error you should correct the issue.
  4. I have contacted tech support twice about this issue after purchasing the support plan. I have gotten no response besides my receipt for purchasing a support plan! Debut is causing my computer to crash and go to a blue screen. When reading the dump file it shows the following: crash dump file: C:\Windows\Minidump\022612-21169-01.dmp This was probably caused by the following module: stdriver64.sys (stdriver64+0x261A) Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF880065CD61A, 0xFFFFF88003777518, 0xFFFFF88003776D70) Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M file path:
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