nchngoc

Hi, that is a very long file to be loaded into WavePad. You may need to split it into smaller segments before editing with WavePad.

Hi, Try to delete the folder "C:\Documents and Settings\Ngoc\Application Data\NCH Swift Sound\WavePad\Current" to see if it helps.

Hi SS, That would be great! I will add you to our beta tester list for WavePad. Thank you for your support.

I will forward this to our video developer for investigating. Hopefully we can get back to you soon.

We will consider this in future versions of WavePad. Thank you.

Thanks for your suggestion. I will forward this to our techincal support team for consideration.

Hi, Due to a number of emails we receive everyday, it may take a few days for us to answer your question. If you have paid for Gold email support, your email will be in high priority in the waiting queue. Please email me your email address and I will check with our technical support department. You can also post your question on this forum. We also often check it or other users can help you as well.

You can save it in different audio formats (like mp3, gsm, raw...) but that will make the file lose some quality. If you want to keep the sound quality, you can split the file into smaller segments by using "Edit->Split into two at this point" in WavePad.

For WavePad, you can backup these folders: C:\Program Files\NCH Swift Sound\WavePad; C:\Documents and Settings\xxUserName\Application Data\NCH Swift Sound\WavePad

Hi, It sounds very strange. How long is the file that you load into wavepad? We may have to send you a diagnostic version to help us figure out the problem? Please send an email by using the forum so that I can grab your email address from there.

Please upgrade to the latest version.

Hi, Which folder did you save the file in before you uninstalled WavePad? When WavePad is uninstalled, it will remove files in two folders "C:\Program Files\NCH Swift Sound\WavePad" and "C:\Documents and Settings\xxUser name\Application Data\NCH Swift Sound\WavePad". If you have saved the file in these two folders, unfortunately you cannot restore it back. Regards.

Hi, Thanks for your enquiry. Can you please submit a development request at http://www.nch.com.au/development/index.html and our staff who are responsible for customisation will take a look at it? Thanks.

Hi, In the new version, we have changed "Settings" to be "Options". Please go to the menu File->WavePad Options and click on the "Audio Processing" tab. However, I think your problem is because of the record device not the play device. You need to adjust the record device and input in the Record Control window (which is displayed after you click the Record button) For more info, please go to http://www.nch.com.au/kb/10010.html Hope this helps.

Hi, How long is the file? Have you tried with a shorter file? We have not got any report from other customers about the eq crashing on their computers. So we are not really sure what's wrong. Do you want to run a diagnostic version of WavePad to help us figure out the problem? If it is possible, can you please send me the sample audio file that you use? Kind regards.

The new version of WavePad 3.03 has been released. Please download it from nch.com.au/wavepad. If you still have problem, please let me know.

We have released version 3.03. Please try it to see if the problem is fixed.

The new version of WavePad 3.03 has been released. Please download it from nch.com.au/wavepad. If you still have problem, please let me know. Thanks.

We are going to release the new version with this bug fixed soon. Thanks.

Hi, If you select the output format "wav", "raw" or "vox" then please note that: So if your output format is wav, raw or vox, please select the sample rate by using the format settings on the last page of the batch converter.

Which OS are you using?

Hi, Does it happen to all the files or a particular file only? Have you tried to save in different folder and different mp3 settings? You don't receive any error message? Please send me an email with your email address and I will send you a diagnostic version. Please also attach the sample file that you failed to save. We just couldn't repeat the problem on our computers. Thanks.

Which mix file option do you select?

We are working on a new product which is designed to mix files together. Do you want to be a beta tester?

This is confirmed to be a bug. We will release the new version with the bug fixed soon