luxor74oh

1)(Email)

Hello I am having an issue with my Express Dictate. Under Options> Sending> Recipient Properties> Email Options> Under Dentation Email when I plug in an email address a bubble pops up stating(Invalid Email). This is preventing me to setup my sending contacts! I have followed all the postings/treads and this is a common issue with a lot of users.

2)(Email)

Hi,

We appreciate your help if you send us all relevant screenshots so that we can reproduce the issue in our end.

To take a screen shot:

Press the 'Print Screen' button (located next to F12 or the 'Scroll

Lock' button). Open Paint (Start-> All programs-> Accessories-> Paint)

and click Edit-> Paste. Save the file as a .jpeg and attach it to this

reply.

Please get back to us and we are happy to assist you.

Regards,

Rommel

NCH Software Support Team

3)(Email)

Here are the screen shots that you have requsted. I did three different emails to show you its not just one!

(3 Pictures inserted here)

Thanks

4)(Email)

Hi,

Thank you for your patience – this ticket has been forwarded to the appropriate group and you should receive a response shortly.

5)(Email)

I guess you guys are just going to hide this issue under the rug great support!

We've been made aware of this issue. So far we haven't been able to reproduce it, or determine the cause.

 

 

It works well on the 64 bit machines that we have available for testing.

 

 

No, that shouldn't be necessary.

I am experiencing the same issue I type in the "Destination email" and it comes back with "Invalid email" this sucks!

RE: Express Dictate version 5.23. Support ticket: YQP-82914-478

I had to buy a new license this past February 10 when I moved to Windows 7 64 bit. Today is Feb 23 and it has not worked so far. The set up routine *will not accept* my typist's email address (which worked fine in previous old license). Keeps giving "Invalid Email Address." This is under Recipient Properties > Send Method > Email Properties. I have written tech support over 3 times. One tech wrote back to re-register --I've done this with no success. I've done what was asked, but now they do not respond. It appears that they charge money for support and they want a support payment now.

 

I've been a long-time user (5 years) and I've never seen a situation where you buy a software which doesn't work, and they want more money for support!

 

Are these possible causes:

Question:

1) Is ED v 5.23 compatible with 64-bit Windows? I saw a note at the website that it is compatible with 32-bit machines.

2) Does my "user email" (from registration) need to match the "reply email" in the Email Properties set up?

 

Thank you in advance: Brad