Actually I have already submitted a ticket some time ago and have not heard a thing back. The forum sticky says that it is a place to ask questions about Classic FTP. It appears to me that the posts are doing just that. I know my own ended with asking for suggestions or explanations to what appears to be a serious flaw in this software. I fail to see how that is misuse of the forum. If you represent the software creator it might be a more productive approach to help us in problem solving.
At this point I would like a refund. I have tried sending in a ticket and gotten no response.