creigs

I successfully made one mp4 movie from a project originally created in an earlier version of VideoPad. I attempted to do the same with a second project. The first time I tried, I opened the browse box to select the file name, and hit "Open". Next, I hit the button "Ok" to save the movie and VideoPad just hung -- nothing happening. I eventually forced the program to stop through the task manager. Ever since, whenever I try to create an mp4 movie, VideoPad crashes as soon as I open the browse box to select the directory/file name. I tried different projects. I even tried to "repair" and "uninstall"/"install" VideoPad, but still the same results. The uninstall/install itself seems to be a problem. It appears that it doesn't completely removes VideoPad. When I install again, all it does is start up the VideoPad program -- it seems to see that the program is already there and doesn't actually reinstall it. It seems like the problem is more in one of the settings file, but these are not fixed by reinstalling. I want to completely wipe out the VideoPad program and reinstall from scratch to try to clear up this problem, but I'm afraid if I don't get rid of the right stuff, it will just make it worse, and it won't install itself correctly. At this point, my copy of VideoPad is useless. If this cannot be fixed, I'd like my money back for the "pro" version. I've only made one 2-minute movie with it.