Goldeneagle

I purchased a previous version and really wanted the version 2.20, but I'm in agreement that I shouldn't have to pay all over again for something I've already purchased. It's ridiculous. Additionally, the newest vesion doesn't perform as well as my current version in that it won't play back DVDs on my DVD player. The older version did. I've gotten absolutely no response from the videopad team. Seems after you pay your money, they rather wash their hands of you unless you're willing to pay yet more for a tech support plan, which is measured and timed accordingly. After that, you're on your own.

I've encountered the exact same problem with the newer versions: 2.11, 2.12, and 2.20 i.e., they'll burn, but won't play back in any of my DVD players, and I have several DVD players. My current version, 2.09, WILL play back in my DVD player, and as much as I'd love to have the version 2.20, I've reverted back to my older version: 2.10.

It depends on the version you download. The earlier versions have limited trasitions and effects, but they're ok for the new user who doesn't intend on serious, time consuming projects. The newest version: 2.20 has many more transitions and effects, even an overlay feature, but I'm not sure if you can overlay a photo within a clip, and frankly, I don't think it does. A huge offense, however, is that the new version 2.20 will burn the DVD, but it will not play back in my DVD player, and if you visit the forum on their website, you’ll notice that a number of users are having the same problem. This is not a problem Ive had with the earlier versions which did play back in my DVD player. I, therefore, downgraded back to the version I had (2.10) and paid for, by the way. Once I would have recommended this product to everyone, but there are things the public should know. There’s little on the web that explains the difference between the free and paid version of videopad. When I purchased the product, I noticed little difference between the two. I discovered that I paid for “the license” to use videopad, with no real additional features. You can access an unlimited amount of library effects with a paid version, but thats pretty much it. Videopad was what I was seeking in an editing program, but their attempt to exempt themselves from public responsibility turns me off. Therefore, let the buyer beware and simply read their statements carefully before purchasing. I’ve harshly discovered that the creators of videopad seem minimally interested in interacting with the public; and as a buyer of their software, I find their haughty disposition offensive. Their cavalier attitude is readily discernable in their claims and statements on their website, and they blatantly make it clear that they may not be able to resolve your problem. Also, if you don’t purchase a support program, they simply won’t respond to you– even when you’ve paid for their product. If you’ve spent weeks on a project and you encounter a problem with the software, i.e., crashes or DVDs not playing back, you’ll have to (pay) to interact with them, and their so-called support program is carefully measured out to a few emails or a couple 15 min. conversations. So while you think you’re getting free software, don’t do serious and time consuming projects on it. Be sure to read the statements on their website before buying this product. It may perform at first; but if you need support, you’ll have to pay. Consider, also, the hidden costs. Their website boasts a discounted price when you purchase before a specified date. Yet I find they’re always running this “special price”. Also, with the taxes and support plan, you’ve paid almost eighty-something dollars, fairly pricey for the snobbery you encounter if you need interactive support. Additionally, if you want the actual CD and manual for the purchased product, it is not a given. You pay for that as well.