I have desperately been trying to record video chats with my fiancee' who is oversees. I can record video, but I cannot hear his voice on play back of recordings. I have purchased the professional version thinking I could get technical support, but everything they are telling me to do doesn't work. I have Windows 7. And I am new to this. I just wanted the recordings for my kids and when we are unable to video chat. PLEASE HELP ME... It records through lap top speakers, but not through headphones.