Ok This has happened twice with the system which has been on and working for about a month. Everyone who dictates after the "bad call" gets there dictation put to saved, and if they call back , the system tells them they have saved documents, but then tells them they don't have them after pressing 2. If you look in the backup folder, there will be a file that just keeps growing in size. it is the newest file in the folder, and I think is a temp file being compressed, badly, in a loop of sorts.
To get the system to let each user access, listen to, and send each dictation, you have to go in under file, and select cancel pending sends. The growing monster file is deleted, and I spend a half hour going into each user's mailbox submitting dictation.
Does anyone know what is causing this?