cjessee

Here is the codec: http://www.mt2mt.com/showthread.php?10-OKI-ADPCM-Codec-Windows-XP-2000-WAV-FILES-WILL-NOT-PLAY-FROM-DICTAPHONE

Sounds like either the software or the hardware is picking up false key presses. I had the same problem and was never able to resolve the issue. I spent about 6 months and would put myself at an advanced level with dictation systems, cards and computers in general.

I abandoned the system. Support was horrible. I tried 2 different board manufacturers that NCH suggested. Neither "helped" the problem, although synway was much better with support and such. All in all - I lost about 4,000 dollars on it. I spent the extra money and moved to Audioworxs and brooktrout cards. My problems included limited customizability, false key presses (constantly), and the system kicks everyone off when you add a user.. so that makes it good for about 1 user.

I have also found a few codecs in which Vista does not support - those being: OKI ADPCM and ADPCM - I have contact the manufacturer of the hardware that is producing these codecs - they basically said that I was out of luck. If I see anything - I'll let you know - if you do the same for me.

Every time you send a file over an e-mail - you are just giving your clients information away. Just so you know, use encryption. Any network guy can show you a spine tingling example of why you don't do this.

Solution can be found here: http://www.mtchat.org/express-scribe-won-t...files-t200.html

I'm jealous - I have been waiting for a response since November of 2007.

Synway was 600% more helpful than DialDictate - really - I have found 3 points where the Synway card was working correctly and the DialDictate software was just not picking up the right signals... I don't believe that the Synway card is the highest end - but I can't doubt them when all they give me is code that I have to forward on to DialDictate in order to get something fixed...

I had similar problems as well with DD. Response from NCH was very poor - I had waited 3 months and did not get a response. I e-mailed about once a month to check on the progress and was met with "why do you keep bothering us" response.

These are not features supported by Dial Dictate. It is certainly not a system that will allow you to deploy in large environments, it might be a good system for 10 doctors and below.

1. Zero 2. You can't. 3. Nope. 4. I haven't tried this. 5. I think as many as you can get on one card. I had 16 going at one time. 6. N/A 7. The worst - had a problem in November, and actual bug in their system that they admitted they were "working" on - Still haven't heard back from them - I have since abandonned their system. (I had paid for support as well) 8. Non-existent - if you call them on the phone, they seem bothered by you. All and all - my advice is to stay away - I *had* about 13 months experience using the system, nothing but bugs - sound quality is bad and the lack of support was the nail in the coffin for me.

This solution might solve the problem: http://mtchat.org/viewtopic.php?f=4&t=200

Here is a solution: http://mtchat.org/viewtopic.php?f=4&t=200

I agree with everyone else that the problem is not fixed, I have seen this on at least 10 other machines. Uninstalling and reinstalling worked for one of them - so there are still 9 that I know of that do not play dss files.

Yeah - I have been waiting about 3 months for a response on a problem with their system. I have sent lots of e-mails, but I get an agitated response back. My problem is a genuine software bug in which the "short review" feature does not work. I handed off the logs illustrating the problem - they told me they were going to get back to me...

The relationship I am looking for is "I can't play dss files in expres scribe - and I have had Start/Stop installed on my computer at one time"

I have been following this problem with Express Scribe not being able to load dss files and I have a question for those that are having these problems.... On all of the machines that I have seen struggle with playing dss files, "Start/Stop Transcription" software was installed on each one either currently or at one time. Are there any other cases out there that match that?

It will definitely do this if the system hasn't recorded anything. If there is no recording in the file and you try to save it - it will say "Dictation Deleted" for some reason. Is this happening on all of your lines and all of the time? If so - I bet you aren't recording anything.

If it is a USB modem - the computer could be putting the USB devices to sleep. Check the power management settings in the device manager for your USB devices... That is of course, if this is a USB voice modem.

I believe the Synway manufacturers the card. Their site is: http://www.synway.net/support_HIM.asp Try their support - it is most excellent! Be patient with them - but they will go the extra mile. They will show you how to adjust the telephony device to be less sensitive to changes in voice inflection... which is probably what you are getting the false key presses from.

On another note - what model Telephony card are you using?

I have the same problem with the review feature.... it works the first time, but if the docs hit the button again, it will take them all the way back to the beginning. I have been trying for about 2 months now to get a resolution - but I am still waiting for an executable. I haven't had a problem with losing files - although, a good place to look for those files is in the user directory.. I believe you can get there by going to: c:\documents and settings\All Users\Application Data\NCH Swift Sound\Dial Dictate\Users\ Under that folder you will find a bunch of numbered folders - those folders happen to be the user ID... look under those folders for .wav files and see if you don't find your missing dictation there.

I had the same problem... this problem was resolved with the software. NCH has the fix to this - you just need to ask their support staff for that exe.

What voice card are you using?

In my case, using a standard POTS line - I get two minutes of silence. I basically turned the "Voice Activation" off - and made it just record no matter what. It was definitely worth the extra file size. This is probably a different problem than you have - but I wanted to post my solution for the POTS line in the event someone else comes across it.