I bought the key for the software and I also bought the manual and CD. I used paypal to send the payment. I have tried to send email letters to every email address I could find. In the first place the email said that it could be up to 21 days before I could get the software CD and the manual. It has been over 3 months and still no answer. They did say that if I bought the support plan, that I might get an answer. I don't feel that I should have to buy a support plan just to get something that I paid for. If needed, I could paste the invoice into this forum. Any help on this would be appreciated Chuck.