cathgilloz

I've suffered with BBP Global for two years - their attitude every single time I've had a line outage (which is now happening at least twice a week, to the frustration of the doctors for whom I type) has been that there must be a problem at my end (even though, coincidentally, all their lines go out at the same time), and not once have they made any suggestion as to what this problem might be or how to fix it.

I can't recommend TrueVoip highly enough - such amazing service and a terrific product - unbeatable combination.

Oh the joy! I've switched to TrueVoip, an Australian company, who spent hours making DialDictate work with their service, and now I have reliable, clear dictation lines for the first time in two years.

Do everything you can to avoid BBP Global - their attitude every single time I've had a line outage has been that there must be a problem at my end (even though, coincidentally, all their lines go out at the same time), and not once have they made any suggestion as to what this problem might be or how to fix it.

I can't recommend TrueVoip highly enough - such amazing service and a terrific product - unbeatable combination.

....

 

You must choose from the list of recommended VOIP providers on the NCH site. I have also tested and used Vonage softphones very successfully with DialDictate.

I trusted the list on the NCH site and went with BBP Global - it's been a disaster. The sound quality is frequently so poor that I can hardly understand the dictation. My authors keep hearing nothing but silence when they dial in and BBP tries to tell me that it's a problem at my end, but don't explain why I get exactly the same result if I dial their own support numbers (which they've removed from the site since I pointed out what was happening). This used to happen once every couple of months, now it's three times in four days. I emailed NCH and said that they should remove BBP from their recommended list and have heard nothing back from them. I'm about to look for another VOIP provider and will let you know how I go.

Hi, I'm using BBP Global VOIP and one of my author's work was cut off (and unfortunately he didn't realise until he tried to send the dictation and received no prompt). This is what it says in the log:

19:05:40 lnntfRecordComplete

19:07:19 John Smith Call timed-out while recording

19:07:20 John Smith Disconnected due to call timeout

19:07:20 John Smith Sending dictation

19:07:20 Call has disconnected

19:07:20 Compressing file: dd111111-70001111 (John Smith)

19:07:20 Compression complete.

19:07:20 Copy file to network folder: D:\John Smith\Dictation

19:07:20 File transfer complete.

Immediately prior to this he had pressed the record key and was speaking when he was cut-off.

Does anyone know what this means, and how to prevent it from happening again? Thanks & regards - Cath

Did anyone ever get a copy of this macro from the original poster? I sent him/her my email address and heard nothing back. If you have a copy of it, would you please copy & paste it here?

Thanks - Cath

I've wanted to be able to do this for the longest time - this macro inserts the file number in the comments box of the Word file properties - you could change it to add it to a header/footer, etc. If a query comes back on a typed document, I want to be able to easily find the associated sound file. Some of our authors dictate lots of sound files, but they want them typed as one document - in this case, the macro adds a comma and then the next sound file number.

Function RegKeyRead(myRegKey As String) As String

Dim myWS As Object

'using Windows Scripting (WS) because VB get settings can

'only examine a small area of the registry

Set myWS = CreateObject("WScript.Shell")

RegKeyRead = myWS.RegRead(myRegKey)

End Function

Sub GetCurrentFileName()

Dim myRegKey As String

myRegKey = "HKEY_CURRENT_USER\Software\NCH Swift Sound\Scribe\Settings\currentfile"

'this calls the RegKeyRead function and passes it the registry edit info

myValue = RegKeyRead(myRegKey)

'the next line reads the dictation number from the .dat file

myFileNumber = System.PrivateProfileString(myValue, "file", "number")

'if the comments box is currently empty, this inserts the file number. If it isn't

'empty, it takes the current contents, adds a comma, a space, and the file number

If ActiveDocument.BuiltInDocumentProperties("Comments") = "" Then

ActiveDocument.BuiltInDocumentProperties("Comments") = myFileNumber

Else

myNewComment = ActiveDocument.BuiltInDocumentProperties("Comments") & ", " & myFileNumber

ActiveDocument.BuiltInDocumentProperties("Comments") = myNewComment

End If

End Sub

I have several files that I need to open to transcribe for a potential job. They are simple .wav files and any other .wav file I open works fine. These files work fine for another person using ES. Mine say "Opening Audio File Failed" and I have tried disabling anti-virus, tried opening in windows media player, turned off user account security, restarted computer, reinstalled ES, and ever tried on a totally different computer in my home and these particular .wav's will not open. How can this be explained because if I don't turn these in, I will not get the job.

 

My work computer uses Windows 7, the other computer I tried on is Vista. The properties of the files look fine on my desktop, but will not play on any player and they show "grayed out" with 0:00 duration once I attempt loading them in ES. I read a few past posts on this, but nothing in them seemed to fix my problem.

 

Thanks in advance... Misty

Hi, Misty - this link may give some pointers - http://forum.mtstars.com/240892.html - good luck - Cath

Hi. I'm trying to make DialDictate mimic the Lanier 800 so I removed many of the voice prompts (my clients want to dial in, enter their user ID, dictate and disconnect - no rewinding, deleting, replay, etc.) and they hate voice prompts. I also changed the key assignments - for example 2 is Record (end).

This was working pretty much as I wanted through the simulator, the keys were doing what I'd told them to do and the correct voice prompts were playing. Then I connected the 'phone lines, dialled in, and 2 had reverted to being the "Open a previously saved dictation" button. When I check the menu for key assignments, they're still as I set them. The simulator is doing the same thing - 2 is now "Open a previously ..." I've worked out what it's doing, but not why - before I plugged the 'phone lines in, after I logged in with my user ID and pressed # it was somehow bypassing the Main Menu. Now it isn't. Is it possible to get rid of the Main Menu and just go straight to the Record Menu? OR - is it possible to change the key assignments on the Main Menu?

Also - I've recorded my own voice prompts - they play back fine through the simulator - over the 'phone they're so faint they're inaudible. Any ideas? The DD default prompts play fine over the 'phone, so it's not a card (Dialogic) problem.

What's the difference between Done (send) and Send Immediately?

I desperately need to get this working - I'll lose my best typist if she can't work from home. Has anyone encountered this? Has anyone made DD act like the Lanier 800?

Thanks - Cath