I purchased EDictate (I think V 5.06) and EScribe in Nov 08 for full price including tech support. I have been quite happy with the program. Apparently however a program on my laptop automatically installed an up-date to V 5.09. Now presumably because of this change to my EDictate program my secretary can not use her version of EScribe to transcribe the dictation. Now I am not so happy. Also, despite my having paid full price less than 4 months ago, my EDictate now indicates that it is an unregistered version. Based on my review of what sketchy data NCH has provided on its web site it seems my only resolution is to pay full price for an update I don't want or need. I have tried to contact NCH tech support regarding this but I must be using the wrong language as I have received no substantive response whatsoever in more than ~4 days. If anyone has a resolution for this, not the least NCH, I would be most appreciative. I cannot claim to have analysed the problem with any precision or knowledge. I would ordinarily have turned to NCH for that but since I have gotten nothing from them I am left to my own analysis. With that disclaimer I think a resolution would be to re-intal the earlier version. I think that someone could e-mail me the earlier version for me to re-install. I still have all the authization data and hopefully can re-register. I also hope that if this violates EULA someone will so advise me. I have actually read the agreement but cannot say I fully comprehend its workings.
Also if someone could let me know what language NCH tech support speaks I will endeavor to pry some form of response from them.
Thanks KMT