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speedware

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  1. We are in the USA. I have a customer who has about 40 operators that process incoming calls for their product. We are looking to capture a code, entered by digital tones into an application that each operator has running on their desktop (all are XP SP2). I have downloaded IVM and looked at the payment center example. I have also looked at some of the capabilities of the IVM API. Here's what we'd like to do: Operator answers the call and receives details of the business transaction which are entered into a desktop application. At an appropriate point the operator presses a button on that desktop application which uses the IVM API to start playing a script. "Please enter your code, followed by the # key" - caller then enters their code, # key and this is captured by IVM. IVM API returns the results of this entry to the desktop application. Operator and caller continue their conversation of the details of the business transaction until the call is ended. It strikes me that this is possible with IVM (the desktop application can be customized as needed to call the API). Three questions: If so, which version do I need (my thought is the basic one, one per operator since there is one line and no outgoing calls)? For an analogue phone line, I need one voice modem per operator? What do I need, in addition, if the phone is connected to a digital PBX? Thanks in advance for your help, Steve
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