lacalacaloca

If I try to transfer a call, i dial !<transfer call><number>!

 

This works fine for us. i.e. !909125456559! but for international calls i need a pause

such as !,011432235456771,! but the IVM only dials !

 

Is there a work around or anybody is facing the same faith?

 

Thanks,

 

LACA

Hi Claudio,

 

Nice to hear from you. I have no experiences with other IVR programs but I do find IVM powerful for my needs. I am able to easily integrate with databases and create complex ogms. However I have the feeling that there are other solutions out there much more powerful and maybe much more cheaper thanks to the open source community. I wonder if you have played before with Asterisx or Trixbox (very popular) or other commercial sofware similar to IVM.

 

Another thing I find useful is the SIP lines but I am not able to make them work. They answer the call but do not respond to the DTMF. Are you familiar with that?

 

One good point for IVM is the fast learning curve and easy configuration. Yes buggy but has a lot of documentation and at some point but I see it as the windows of the IVRs that productivity (on the short term) is there. Other systems require more time to learn and master however, once you know, solutions are robusts, scalable and powerful.

 

laca.-

Hi!!!

 

I really don't think they will fix it. The problem is that the "number read out functionality" is difficult to achieve for different languages, because the language constructions are different for each other. For example let's take a look at the number 194:

English: First the hundreds are spoken, then the tens, and finally the units. So the system says: "one hundred"+ "and"+ "ninety" and then "four".

But in German the units are spoken before the tens: something like "one hundert"+"four"+"and"+"ninety".

More difficulties can be found in french, where they say something like "one hundred"+"four times twenty"+"fourteen". As you can see... for each language the NCH-Programmers should have programmed different types of algorythms, and fixed language-option to choose in the OGMs, in order to have the numbers read out correctly in the right sequence. For this reason, multilanguage functionality of english, french and german just by copying folders can be excluded by itself! Some languages like spanish and portuguese are very similar to english, so it might work there. Conclusion: The different requirements of your needs for "reading numbers out"-functionality must be analyzed first, in order to decide in which way to go. In my personal case we had a simple read out of a fixed number of digits, so it just needed to be read out digit by digit, so I did it with simple OGMs, playing %digit1%.wav then &%digit2%.wav etc. But you should be able to find a soultion for your needs too.

 

Good luck to all!!!

nice Claudio, Nice soluiton and great explanation. Maybe for more complex languages, a plug in that uses the main ivm.exe program from cmd calls might work but there still a need to think about it.

Me2, can't believe it's not fixed yet.

 

Is it you have written a plugin for this??? is it possible for me to have a copy of it?

 

Thanks in advance.

 

 

This "plugin" in nothing but coping the audios from customPromptsFolder to the default promps folder. This works fine for single callers. If you have multiple callers, it might not work properly.

Hi TO ALL!

 

"IMPORTANT INFORMATION FOR ALL WHO WANT TO USE MULTILANGUAGE-FUNCTIONALITY"

 

Just for your information, after hours and hours plus days spending time with bugs in this software:

The SystemPromptsFolder variable can be set, BUT the "read out number after ogm"-function in the advanced tab ignores this setting. It seems that the wav-files when using this Function (reading out the variables as digit, numbers, dollars, or dollars & cent), come always from the default system prompts-folder ignoring the setting of the SystemPromptsFolder. So please be aware that this is bugy. You will spend a lot of time finding workarounds. I think it is important for everyone to know. The "read out number after ogm"- for Multilanguage-Purpose is useless. You will have to read the Numbers with an extra OGM, playing an external audio file. That works, but with long numbers you will have to use lots & lots of OGMs.

 

Bye,

 

Claudio

 

 

 

I can't beleive they haven't fix that yet. I had to write a plugin that sets the SystemPromptsFolder variable properly but I rather not use it. Is there a solution yet? I am using IVM 4.20

no response ?

 

nop. I don't know either how to use that plugin.- did you figure out how to use it? How do you recover the variable.

Is there a way to repeat a saved variable (for example, an order_number variable) by using voice instead of TTS? Of course! Just check the checkbox under the advance tab form the OGM properties and check the first option (to read the variable out loud after your prompt) You need to put the variable name in the textbox WITHOUT the %%. there is a "payment" example here (http://www.nch.com.au/ivm/examples/payment.ivr) so you can see how it works.

maybe its too late, but i had a similar problem with "invalid option"...

go to menu--> settings --> prompts

y ahi le cambias la grabacion por la que quieras...

una linda solucion parche...

 

I've solve this on Windows XP by downloading the TTS Spanish pack from HERE: http://dplus.softonic.com/cdn-am-download/...yjPfHIkk1jHQ%3D

 

or from here: http://microsoft-agent-spanish-pack.softonic.com/descargar

 

It seems that this IVM software is kind of old with many many patches (called plugins) but apparently is stable and mature enough due its age. The OGM is ugly and it seems that it does not support a way to say a variable by using a wav file but a TTS (script) option.