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PAHansen

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Everything posted by PAHansen

  1. I find it terribly disappointing that someone from the company hasn't responded to two (2) separate "Print direct to disc" issues posted here. I generally like the software these folks put out. In my opinion, they could increase sales a great deal by having better, more caring customer service. Perhaps printing directly to disc is impossible with this software? In either case, I would have much more respect for the company if it would handle this issue truthfully rather than to simply ignore it.
  2. PAHansen

    Unique Issue

    I'm glad to know I can get a little general support anyway at that support link. Thank you. My perception was that I was staring at a stone wall. Next: "You will need to install the original setup.exe file that you downloaded when purchasing your licence." I realize that. That's the problem. So far, I haven't been able to find it. I had hoped I would recognize it. I'll keep looking. I would have wished that I could have gotten in touch with NCH more easily, but then that would run the cost of software up I'm sure. Thanks for responding. I, myself, would have responded sooner, but I assumed I would be emailed when I got a response. Maybe this forum is different. If someone can tell me how to subscribe to email response I'd appreciate it. Until then, I'll try to remember to check back.
  3. PAHansen

    Unique Issue

    I purchased WavePad, Express Burn Plus, and MixPad back in May of 2008 and have enjoyed using it. Over a month ago, my laptop developed problems in the wireless network switch and had to be sent in for repair. I backed up my files to a Maxtor drive and I also am a Carbonite on-line backup service customer...which I thought would be good enough...especially when I discovered the repair service "re-imaged" my hard drive (that means ERASED!!). Now, I tried to open the software from the backup and it thinks I've not purchased it. I found an input box where I tried entering the ID Number and Key, but it tells me it's not valid for this version and I need to upgrade. I WAS perfectly happy with the software the way it was and I don't want to be spending money needlessly. I went to the support page and found that the only support I could get was at a dear price, and it appears that even at that, you can't get help beyond three months from the date of purchase...I'm way beyond that. I seem to have located a special need that the NCH support team hadn't planned for, and I haven't noticed any other way of getting in touch with the company. Maybe I've missed something... Has anyone else had a problem like this who can help me?
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