I purchased WavePad, Express Burn Plus, and MixPad back in May of 2008 and have enjoyed using it.
Over a month ago, my laptop developed problems in the wireless network switch and had to be sent in for repair. I backed up my files to a Maxtor drive and I also am a Carbonite on-line backup service customer...which I thought would be good enough...especially when I discovered the repair service "re-imaged" my hard drive (that means ERASED!!). Now, I tried to open the software from the backup and it thinks I've not purchased it. I found an input box where I tried entering the ID Number and Key, but it tells me it's not valid for this version and I need to upgrade. I WAS perfectly happy with the software the way it was and I don't want to be spending money needlessly.
I went to the support page and found that the only support I could get was at a dear price, and it appears that even at that, you can't get help beyond three months from the date of purchase...I'm way beyond that. I seem to have located a special need that the NCH support team hadn't planned for, and I haven't noticed any other way of getting in touch with the company. Maybe I've missed something...
Has anyone else had a problem like this who can help me?