I'm at my wits end trying to get this program to install in such a way as to do anything. Since I'm on the verge of exhaustian trying to get anywhere with it (even while being unable to find a user interface for it anywhere), rather than trying to describe everything again here, I'm going to just copy below the message I sent the company about this problem over a week ago, to which of course I've received no reply. Would appreciate any light anyone might be able to shed on why I may be having this problem. Of course, if anything in what follows is unclear, or further information may be helpful, I'll be glad to try to better clarify or provide any further information as may be helpful.
When I first tried to install the program, it first spent awhile downloading a file called ffmpeg3 (or something like that), then, after finishing that, nothing happened. That is, there was no sign of the installation program or the installed program on my system.
So I tried to reinstall but was told it was already running (I think). I searched in the Windows Task Manager, where I found videopad.exe as a PROCESS, but it was not shown as a running application in the task manager. Nor could I see anything that looked like a user interface anywhere.
Somehow or other, I eventually found the program under C:\programs\NCH\videopad, and tried running the .exe file from there (after "killing" the videopad.exe process in the Task Manager), but only received a repeated error message that:
"The procedure entry point IsThreadDesktopComposited could not be located in the dynamic link library USER32.dll"
I found the uninstall program in the program folder and ran that, which also led to the above error message popping up repeatedly, although it did seem to remove the program from my Programs folder. However, now when I attempt to reinstall it, I also get the same error message repeatedly (which didn't happen the first time I tried to install it) and it doesn't attempt to download the ffmpeg3 (or whatever) file on subsequent attempts to install. However, the result is the same every time, after installing it. That is, the videopad.exe file appears in the Task Manager processes (actually, two processes with that same name, with different amounts of memory used), but not listed as an application and there's no user interface anywhere that I can see, nor any new programs listed under Start > All Programs.
So what can I do to get rid of the above error message and get the program to work? I can now neither install, uninstall, or attempt to run the program without seeing the above error message repeatedly. The same thing happens when I redownload the installation program from your site, so it's not a corrupt installation file unless both separately downloaded copies are similarly corrupt.
I'm using Windows XP with 640 MB of RAM, by the way.
Since writing the above, I did a system restore and ran through the entire above procedure again, with the same result, except that I do now see the program listed in my Programs in my Start Menu but although I'm able to open the Help file there in Internet Explorer, clicking on VideoPad Video Editor there, in order to try to run the program, does nothing, no kind of user interface appears anywhere, nor any icons in the Windows System Tray. Again, it appears as a PROCESS, but NOT as an application, in the Task Manager.
If anyone has any idea what might be wrong, I'd appreciate any feedback. Thanks.