splat30

I seem to be having a similar problem with digital lines. The problem is face is as follows: - Caller hangs up - OGM does Polite Goodbye - IVM log displayes "Call disconnected" - About 5 seconds later the IVM log indicates an incoming call but there is no actual call happening. At this point the IVM just loops through this cycle indefinately. Since we have only one line the only way to resolve is to shutdown/restart IVM. This did not occur when the IVM box was connected to a residential line but we have noticed it since moving the IVM box to an office building. Is there a possibility that the problem is caused by the office phones being digital or by a PBX perhaps?? I've tried adjusting numerous settings in IVM but problem still occurs. Help!!

I am having a similar problem with the end-of-call functionalilty. The problem I face is as follows: - Caller hangs up - OGM does Polite Goodbye - IVM log displays "Call disconnected" - About 5 seconds later the IVM log indicates an incoming call but there is no actual call happening. At this point the IVM just loops through this cycle indefinately. Since we have only one line the only way to resolve is to shutdown/restart IVM. This did not occur when the IVM box was connected to a residential line but we have noticed it since moving the IVM box to an office building. Is there a possibility that the problem is caused by the office phones being digital or by a PBX perhaps?? I've tried adjusting numerous settings in IVM but problem still occurs. Help!!