nchBen
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Hi - I have another login & several months ago tried logging in - get message - user denied - and I emailed NCH support atleast 5 times over the last several months - NO RESPONSE - so despite having a new account (here) I still want to know if my account/login was hacked? why denied? - don't know.
Hoping you can help me out finally
Thx
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So finally an astute NCH support person cleared my BANNED issue - As a 5+ year NCH owner of 3 of their products, I was BANNED for 6+ months - wow, is that a way to treat a long-time customer?
My question is - WHY was I BANNED? And this is a function that must be enabled by an admin of a website service, not a web hiccup.
Also, many emails to the attached CONTACT US button on the BANNED page, went no where. I never got a response. Was their site / my login hacked?
An explanation to me is in order, please ?
TK
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Hi LLN, Yes, if you purchase MixPad after the trial has expired, all your projects will be available. Regards, Ben
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Hi des, You need to move both the project file and the project data folder. Let's say you have a project named mysong. You will need to move both "mysong.mpdp" and "mysong.mpdp.ProjectData" and they must stay in the same directory together. Once that is done, the project should work just fine. Regards, Ben
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Hi Alicia, Can you please explain a bit more about what you are trying to do? Are you trying to upload an mp3 recording to a website? Regards, Ben
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Hi there, Can you please describe the steps you are taking to try and get MixPad to use the keyboard? Regards, Ben
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Hi Bernie, The Fender Mustang GT 100 Amp has an unusual driver configuration. Are you recording from this amp using the ASIO drivers it recommends to download? Regards, Ben
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Hi Peter, This message will appear if the project file is no longer located in the same directory as the files which contain the audio data. Have you moved your project files around at all? Regards, Ben
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Hi there, Sorry, but currently, MixPad is not able to use an external clock for syncing. Regards, Ben
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Hi Keith, What version of MixPad do you have? Regards, Ben
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Hi onekingprods, On the Home tab there is a button "Export Mix". This will export your whole project to any audio format you would like. Regards, Ben
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Hi there, When you say you recorded the piano via USB cable, were you recording the MIDI? If so, you will need to change the tempo of the project, not the sample rate. You can change the project tempo in the small toolbar just above the main project area. Regards, Ben
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Hi Dawn It is quite likely that Groove is detecting the music you have used and downloading what it thinks is the correct art work from an online database. On the Editing tab of MixPad you will see an "ID Tag" button. Use this to edit the meta data included with your project. You can add your own artwork here. Then re-export your project. Regards, Ben
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Hi Keith, On the Tools tab you will find a "Reverse" button which can do this. Regards, Ben
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Hi Bullitt3817, There is not really a direct way built into the program for doing this. What I would suggest is you create a click track using the beat maker (found on the tools tab). Regards, Ben
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Hi MichelleC4ever, I hate to give the age old catch all advice, but have you tried rebooting? Sometimes devices can get temperamental and need a restart. Regards, Ben
