silverado

pythonpoole, I do appreciate very much your assistance, that makes above questions very clear and helpful. Thanks a lot.

Thanks for the suggestions. Sorry, for my late response, I was tuning up IVM to test the above setup. It works very well, but 2 more questions raised: -------------------------------- 1. The scenario is: when operator didn't pickup the phone and pressed # in 15 sec or so, the phone line will be connected to external answering machine, which is on the same phone line as the operator. Is it possible to setup IVM, that it will emulate pressing # in order to get connected to operator (instead of operator press #) so the call can go directly to that external answering machine? -------------------------------- 2. When operator pressed #: - the OGM_Ring plays ring as an external sound wav, still keeps playing it over PC speakers - the OGM_Chimes plays waiting chimes/melody for the client, still keeps laying to the incoming client over the phone line OGM_Ring has 'Hang-up immediately' event attached to # pressed OGM_Chimes has 'call OGM -> OGM_Chimes' event attached when message ends, so it loops. How these rings and melody can be stopped when the operator press #? -------------------------------- Thanks a lot.

Hi everybody, I have OGM like this one: --------------------------- For information, press 1. To speak to operator, press 2. --------------------------- The operator is on the same phone line. And if calling person press 2, the phone (which on the same line) will ring. How this can be implemented? Will call transfer work? If yes which one (blind transfer, etc). Thanks.