NCH does offer limited presale support, but you can try the software for free, which is what we have done. For your doc, you can use a single line modem (VOICE MODEM - check NCH's suggestions) connected to a phone line in your office, with Dial Dictate (single license). This will give you ONE ID for your doc. He can then call into your phone number and dictate from anywhere. Your thoughts on him using a PDA to dictate is an option, and he can email you the files as long as they're encrypted. If you go that route, you would only need a program to play back the files (Express Scribe is a good option). Hope this helps a bit. You can email NCH for presales support, but I don't believe you'll get a phone number without paying for support.