Trish Merrill

NCH does offer limited presale support, but you can try the software for free, which is what we have done. For your doc, you can use a single line modem (VOICE MODEM - check NCH's suggestions) connected to a phone line in your office, with Dial Dictate (single license). This will give you ONE ID for your doc. He can then call into your phone number and dictate from anywhere. Your thoughts on him using a PDA to dictate is an option, and he can email you the files as long as they're encrypted. If you go that route, you would only need a program to play back the files (Express Scribe is a good option). Hope this helps a bit. You can email NCH for presales support, but I don't believe you'll get a phone number without paying for support.

We are looking at setting up a Dial Dictate system. In testing the software with a Multitech voice modem, the software responds perfectly using the default demo ID. The problem is the recording is at double speed on playback. I am using Express Scribe (which is a great product, by the way), and am unable to slow down the recording without a lot of distortion. Where do I go to correct the settings? I cannot play the file in Media Player to see if the actual recording is speeded up or not as the format is not supported. Please advise where to adjust the settings.