Giuseppe Chillemi

We have an enterprise version of Axon PBX. We map one extension for each external line.

Now we have a problem: the number of SIP account in our SIP Phone is limited to six. Adding more lines should be mapped to existing internal extensions.

In this scenario you cannot see which external line is being called as more than one lines ring on the same extension and you cannot answer properly.

It would be good if there could be a way to receive the name or the number of the external line being called from Axon PBX.

Regards

Giuseppe Chillemi

I really hope this is the right place for this topic, but then again what do I know?

 

I need software to create a single line answering service. As an example, I need to be able to have callers receive a descriptive greeting concerning my traffic violator school. After hearing the initial greeting, the caller should be able to press the "1" key and listen to the Saturday class schedule or press the "2" key and listen to the evening schedule, finally the caller should be able to press the "3" key and leave a message as to which class they wish to attend.

 

I have read the descriptions of the various programs offered by NCH, but cannot be sure if any of them will do what I need. I have checked the FAQs and still have not found my answer. I have searched, and cannot find, any information as to how I can contact somebody at NCH via telephone or email to ask my questions. The only thing I have found is that if I pay for technical service (for a program I don't have) I can get answeres to my questions. I find this difficult to accept as true, and rather inane if it is. In other words I am lost and confused. Any input or direction would be greatly appreciated.

 

Thanks in advance and have a great day!

IVM Interactive Voice Response solves your problems. Go for it ! Don't forget to purchase 1 year support otherwhise you will be in trouble.

Hello,

we are owner of the enterprise version if IVM Answering attendant.

Our version is 5.02.

We have been affected by the non ASCI CHARACTER bug in text to spech conversion.

Version 5.04 seems to solve this problem (read from history)

As this version is a minor change to our version and the software never worked good for text to speech conversion, should we really pay the full version upgrade ?

We have tried first to contact support but the web mechanism refuses to post support questions without paying.

Thank you in advance

Giuseppe Chillemi

Hello,

which is the latest version of IVM phone attendant ? Where I could find av ersion history ?

Thanks in advance !

Hi,

 

Thanks for your suggestions.

 

Please visit our business portal if you are interested in a corporate discount for an upgrade or a product, and fill out this form. If you are a confirmed legitimate corporation or business, and you are using our software for business operations, you will be eligible for a steep discount quotation. This link also provides information on our reseller policies. You may be eligible for our blanket licensing subscription plan - read more at the link provided above.

We have given a look at the FORM but we are not able to identify the kind of partnership to choose. We sell and install SIP software solutions.

Within the next several months we will have a portal where customers can enter their email address, and get all previous license key emails resent to their email address that was used to register, and also be provided with a link to the older version of the software application that the original license key email was associated with so they can download and install. This will be a self-service process.

 

If you have tried a new version, did not have a backup of your old system, and were outside of the free upgrade window, please enter a support ticket at Product Registration Support and we will do our best to help you get back up and running on your old version. In many cases we are even able to supply the older version you were using depending on the product and the how old your version was, but not always. We are always able to manually resend your license key email. Whatever the case we will do our best to make sure you do not get forced into an upgrade that you did not desire. We can also go outside of our policies with solutions to your issues if your complaint or problem is valid.

DJ

This is a big change from the previous policy which requested to maintain locally an older version of the software.

BTW the support has always been very gentle and cooperative into providing us informations.

However, there is a strong request for a change in the upgrade policy: many people requests to pay a "small" annuall fee and have always access to the newer/bugfixed version of your software.

I think your company should really take into account these voices. All around the world it is common to have this policy. We sell some other software and all of them have the same policy: pay an annual feed and you are always upgraded to the latest version.

Giuseppe Chillemi

Avantia

On Eutelia (www.euteliavoip.com) everything works but if the incoming call has NO callerid AXON refuses the call.

Could you please explain the problem you are having ? We use Eutelia too with no problems at all (Axon 2.01)

Giuseppe Chillemi

Avantia

Hello,

we are not satisfied too with the upgrade policy and I have open a topic in IVM Telephone attendant forum. Asking for pirate version and calling them robbers is not a good way to start a discussion. We prefer diplomacy.

If you want a better update policy, please reply in our thread and maybe someone will answer.

Giuseppe Chillemi

Avantia

Hello,

we have purchased IVM Telephone Attendant enterprise when its price fas as low as 380$ with discount. Now it is priced near 1000$. This does not create a big problem as the software has its value and we could try to sell it.

The real problem is the upgrade policy: after 3 months the free upgrade period ends and you are forced to buy a newer version at quite the same (big) price of the new one. This poses a problem either for companies like us with wish to resell the software either to end user which needs to see their product upgraded or bug fixed.

We do not want to have everything free, as written, the software has its value and there is a lot of work behind. We whish to have an affordable upgrade pricing to achive the following:

Have always an up-to-date version with bugs fixed

Stay in touch with the latest version of IVM-TA or Axon PBX

Be able to compete against the competition.

We seel other software and usually to have constant updates you pay a small annual fee and that's all.

The advantage of this are clear: you get an always updated user base, your new options are always tested, the quality of product increases, the customer satisfaction is great.

Please, take into consideration this request. I think it is really important.

Giuseppe Chillemi

Avantia

I have a potential customer which whish to build an hybrid company where some people are allowed to call, some other people are not. Also an external company will connect to the local Axon PBX.

It would be really nice to have a flag "Can't Call" on the single extension.

Giuseppe Chillemi

Update: we solved the problem reverting to a 8Khz voice rather then a 16Khz one.

The only problem we have is that IVM does not handle accented characters properly and they are deleted from the output.

Giuseppe Chillemi

This is a problem I've had with many providers over several years.

 

It seems when someone complains about a specific service provider, they are often able to fix the problem and release a patched version, but it seems there are several other providers with the same problem and for what ever reason the patch does not fix those ones either. When I bring it up with NCH, they basically say that they haven't really experienced the problem, but if I give them a service provider as an example, they will try and fix the problem. I think NCH is missing the point here in that it seems to be a very widespread issue across many providers.

 

Don't quote me on this, but I vaguely remember someone saying a few providers send some SIP packets on a different port number (or something to that effect), and this results in Axon sending the re-register requests on the incorrect port so they are not received and eventually the server times-out and calls are no longer taken.

I solved the problem: I have totally reinstalled Axon and IVM upgrading to the latest version and the problem disappeared.

The problem seems it was related to the port used by IVM and AXON which, for some strange reasons, were the port I have set plus 1.

Giuseppe Chillemi

They should work fine together, I'm pretty sure I've used Loquendo voices at one point. Just make sure the voice you want is set as the 'default computer voice' in the Windows Control Panel. There is a bug in some IVM versions which causes IVM to ignore the voice you select and use only the default computer voice.

I am using version 5.02, the latest one, and IVM crashes as soon as he try to play something using loquendo voice.

Giuseppe Chillemi

Hello,

I have purchased IVM because of its capability to play text through SAPI. I was blind because I purchased without trying it as their special offer was about to expire. Then I discovered that LOQUENDO and IVM did not work together ((((((

As anyone ever faced this problem ?

Giuseppe Chillemi

Despite the fact I have purchased version 4.11 I am having problems too with version 5.02.

Description: IVM tries to answer the call but after 8 seconds it hungs up without playing any sound.

My setup is based on Axon PBX.

Hello,

I have purchased Axon PBX but I am unsatisfied as it does not answer my calls after a couple of minutes.

I have a router with NAT and port forwarding and I have correctly forwarded the proper ports.

Is anyone able to help me ?

Giuseppe Chillemi

Hello, I have installed AXON, configured network and added an external line like with the same setting used when evaluating IVM Answering attendant.

I have no internal lines, I am only attempting to figure if this software works.

In the log I can see: "SIP PUBBLIC IP IS: xxxxxxxxxx:5060

but I don't see in the log any attempt to connect to the SIP proveder I have configured.

What's wrong ?

Giuseppe Chillemi