Damian Lettie

Everyone has different CPU families, versions of Windows, 32 / 64 bit, sound hardware. I can't see a pattern here yet, so I think we need to widen our investigation.

Is Options -> Pedals -> "Enable foot pedal controller" enabled? What peripherals do you have plugged in?

Could it be a software conflict? e.g., What anti-virus software (if any) is everyone using?

I'm having the same problem: every time I try to scroll through a recording there is a "boing" noise and Scribe freezes for 30 to 40 seconds.

Can you see high CPU usage during that 30 to 40 seconds? Or hard disk thrashing?

Does everyone find that Scribe becomes responsive again after waiting a while?

ie the front and inside front cover on one page on my printer as what ever i try i just cant do it .

You can't print at all, or the result isn't what you expect?

Okay, so how long until .dss is supported

Sorry, I don't know the time-frame for that.

In the meantime, you have a couple of options. Firstly, some hand-held recorders that default to outputting DSS format have an option to use MP3, WAV, or WMA instead. Or secondly, if the number of incoming recordings isn't high, you could add a conversion step on your end (e.g., to MP3) using something like Switch.

Okay, I've just purchased the Delegate program and I'm trying to set it up but it wont allow me to auto import any .dss files.

DSS is not supported in Express Delegate yet. From the main window, see Options -> "File Types" for the list of formats that can be enabled.

Also, I have multiple clients that DO NOT want to deal with the program and send all their files directly to me. I need to be able to import these wav files into the appropriate locations for my typists to pull and transcribe from my own system. So, my question is do I have to set myself up as a new "speaker" with a new email address, etc., for each of the different clients?

If you want to track who each of the recordings came from then yes, you'll need to create a Speaker account for each client, and each account will need a unique email address.

The clients don't have to upload directly to Delegate though. For example, you could run an FTP server and configure each FTP account to have a different home directory, then create a Delegate auto-import source for each.

It's nothign to do with the soundcard -- ~I've tried oputputting the sound to a number of different devices and had the same problem each time.

Could you post details of the sound hardware you tested with, and what the entries were in the Options -> Playback -> "Sound device" pull-down menu?

Also, what CPU do you have?

I'm beginning to wonder if there is a compatability problem with the 64-bit OS that cannot be resolved.

Based on the above replies, we know the problem happens on both Windows Vista and Windows 7, and on both 32 bit and 64 bit flavours of Windows. (Assuming you both have the same problem.)

AMD Turion 64x2 processor

Windows Vista Home Premium

Is the 32 or 64 bit Windows?

Options-Playback-Sound device pull down menu = "Default Sound Out"

Do you have any more details about the sound hardware? e.g., If you open Start -> "Control Panel" -> "Device Manager", what are the items under "Sound, video and game controllers"?

If it's an off-the-shelf PC, could you let us know the manufacturer and model name / number too?

Any time I try to play the wmv file it tells me: 'Please check that your audio hardware is functioning correctly and Options->Playback->"Sound Device" has been correctly configured'

Are you able to transcribe any other WMV files?

Do you have an example file that demonstrates the problem that you're able to provide to the programmers? If so, use Help -> "Send bug report" and carefully follow the instructions for uploading a sample file.

If you can't do that, it might be worth running a program like MediaInfo and posting all the details of the codec, number of channels, bit rate, etc.

when i came to print my cards all i got was black where the design and print should be.

Could you please provide details of your computer, operating system, and printer?

This problem has been sent to the bug police so many times I've lost count.

This problem was marked fixed in Pedable v2.01, which was released just over a year ago. If you're still using v1.01 or earlier then please upgrade.

I'm not in their office, we want to do it all virtually. Do I have to purchase Express Delegate????

No, Express Delegate is only one of the send / receive methods available, and is designed to help organise work-flow when there are more than a couple of people on the team.

You can't use the File Copy method if you're working remotely, so that leaves FTP or Email. FTP has fewer limitations than email, and is easier to use once initial setup is done, but initial setup is easier with email, especially if you don't already have access to an FTP server.

What is Server Address? How do I set up the email I want to use for people to send it to, and who I send it to?

First, you need to decide how the dictations will be sent. The available send methods in Dial Dictate are Express Delegate, FTP, Email, and File Copy.

If you use Express Delegate, FTP, or File Copy then you can configure an Incoming Source in Express Scribe to automatically load the dictations when they arrive, or when you manually Sync. If you use email then the Express Scribe user will have to save the email attachment to the disk before it can be loaded.

Once you've decided on a send / receive method, then you can ask specific questions about how to get it working.

The file played all the way through, but nothing showed up in the Notes area except the default text (<Type notes for the currently selected dictation here>).

The speech-to-text conversion is started when the file is loaded, not when it is played. It's unfortunate, but if you want to re-run the speech-to-text conversion (e.g., after choosing a different engine) then you have to delete and re-load the dictation.

Maybe send a suggestion (Help -> "Send Improvement Suggestion or Feedback") to add the ability to start speech-to-text conversion manually?

I try to play my dictation and when I start it, it will not stop if I use a hot key or my mouse. It says at the top express scribe -NOT RESPONDING.

Could anyone experiencing this issue post the following:

• Hardware details (CPU, sound hardware, etc.).
• Software versions (Windows, Scribe, etc.). Make sure to mention if Windows is 32 or 64 bit, and what (if any) service packs are installed.
• The contents of the Options -> Playback -> "Sound device" pull down menu, along with which device is selected.

we played a file, and when it was done, there was no text in the "Speech-to-Text" window.

By "played", do you mean "loaded"? And by "Speech-to-text" window, do you mean the Notes window?

Did "-- Speech to Text" appear in the Notes window, or nothing at all?

I need to change the word processor that comes up when I click default word processor.

First, make sure that Windows' file associations are set correctly for the file type you want to use. i.e., If you double-click a file of that type, does it open the correct word processor?

Then, if you don't want to use a DOC file, in Options -> Other -> "Template Documents" you can add a new template document and set it as the default template.

It all worked fine last night. Today I cannot get Scribe to work using the mouse or the hot keys. There is no sound and the bar does not move to indicate it is playing. Interestingly, the f8 key will make the bar jump forward, but f9 gets no response.

Have you tried reselecting the playback device? Options -> Playback -> "Sound device" then OK.

However, I got a hand-me-down IN-DVIUSB infinity pedal, previous owner swears it worked with express scribe for her, and so now I am trying to figure out what is going wrong here.

Express Scribe supports the IN-USB-1 or IN-USB-2. I don't think it's compatible with the IN-DVI-USB.

when I press middle pedal, transcription will start adn then immediately stop when I take my foot off pedal.

Have you enabled Options -> Pedals -> "Enable tap lock"?

It's a SpeechMike Pro BC (with Barcode Reader) - Model LFH5284/00.

That's not actually one of the supported models but it might be possible to get it working.

Could you run Options -> Controller -> "Controller setup wizard..." -> Next -> "Show plug and play controller diagnostics" and post the output here?

I work as a stenomask reporter and would use the mask as one channel and the mic in the recorder as the other.

If the stenomask audio and the free-standing microphone audio are being recorded by separate devices then Express Scribe won't be able to play the two recordings simultaneously without extra work. e.g. By using some audio editing software (like WavePad) to combine the two recordings into one recording, as the left and right channels.

On the other hand, if the two microphones are being recorded by the same device as a stereo recording then you can use Scribe to play one or both channels, however the channels will be treated as left and right and muting one will not cause the other to play on more than one output channel.

is there anyone out there that knows how to use this Pixillion program for the purpose of converting file images down to a lesser pixell before burning onto a CD?

Please don't add unrelated questions to an existing topic.

Anyway, click the "Effects..." button, change the Scaling mode to "Keep aspect", and type in the maximum width and height in pixels.

I was hoping to be able to add each image's file name as a caption to each of the images as it is converted. Did I miss something somewhere? Can this be accomplished the the command line?

You can set the watermark text on the command line (see the "Text" argument in the command line help page), but there's no automated method of using the file name as the text.

we've been trying to get the speechmikes to be recognized by Express Dictate but seems nothing we do works.

What SpeechMike model number(s)?

Also, I noticed that the release notes state 5.25 is the current version yet we can only download 5.23

v5.23 is the latest English release.

v5.24 was a French-only release.

v5.25 was a Spanish-only release.

It tells me no default player is associated with this file type.

There are links in this post to instructions for changing file associations.

Express Scribe will not read SMTPE timecode correctly.

Express Scribe will not read SMTPE timecode at all.

However, whenever I have a timecode that rolls over from 23 hours to 0 hours, Express Scribe's counter continues on to the 24th hour, rather than a zero hour. So I get 24:00:00, rather than the correct 00:00:00.

In Options -> Display, do you have "Time mode" set to "Recording time"?