MAC User,
Dictate and Scribe are both fairly Mac friendly apps. The next version will be Universal. It will also save preferences per user (not one for all users). While I don't care for the "DCT" file format (can't read natively on Mac), it works as long as you use Dictate and Scribe. There are more friendly options (like WAV), but they don't use the XML tags and we would hate to loose them!
Technical support has been, well, interesting... We are in Connecticut; they are in Australia. We paid for phone support. I have called over a dozen times to tech support and NEVER received a human; always an answering machine. However, using the number provided and then choosing sales, I got a live person 50 percent of the time. At one point I reached Allison. She has been tremendously helpful. She follows up, she gets answers, but she doesn't answer the tech support line (at least not from my experience)!
Other than the tech support gripe, my only other issue with NCH is the cycle of development. It seems there are a lot of apps they create and they can't work on all of them all the time. So each app gets focused on and then updates stop for a period of time. NCH may have just 1 or 2 Mac developers (they are not Microsoft or Adobe). But they ARE making progress, and Dictate and Scribe are currently getting the spotlight.
Since it is a free download, I would encourage you to do some testing and compile a list of issues. Then submit them to NCH (if you need help, let me know!). The time to address issues is right now!!
Brian