shona

I recently purchased and installed DialDictate. It seemed to be working fine the first day or so, but now it continously drops the calls. This is costing me money!!!!! I have tested the line and it is not the line, or modem, because I am able to make and receive calls using Express Talk. I have used Express Scribe for years with no problems, but am having great problems with Dial Dictate and the delay in technical support is extremely discouraging. I sent a technical support ticket request but haven't heard anything back from them and REALLY need help with this issue. Are there any support numbers to call, or do they just offer email support? I paid for additional support when I bought the product but I didn't not know that there wasn't phone support (or doesn't seem to be). I hope someone can help me with this problem quickly. It is scary to look at this board and realize that there have been no posting on this forum board since October 2009. HOpefully someone monitors this board. Thanks for any help, Shona Wilson

My mother is using ExpressScribe in Vista and has been unable to get the footpedal working. She has a serial pedal, which we know as of the last time we checked there was no current serial game port driver available for Vista, but we bought an adapter and while she is able to plug it in, Vista doesn't respond and so in turn she is not able to use the pedal with ExpressScribe in Vista. Questions - Have others been able to successfully use a USB wavpedal wiht ExpressScribe in Vista? Is there something specific that needs to be done to make it work? I would think that even though she had a serial pedal, she has an adapter converting it to USB, that it Vista should recognize it? Any thoughts? I will suggest that she just get a USB pedal if others are using that within Vista. Any thoughts or suggestions would be greatly appreciated. I have another person who is also using Vista that I will recommend a USB pedal to but just want to make sure others are able to make it work. Thanks for the help, Shona