Thanks for the reply, I had e-mailed synway tech support and they had me change my tone parameters. I reside in the US and I made the following changes:
ShConfig.ini” to detect dial tone: set “TonePara=350,80,435,80, 50
the original setting was 450,80,0,0,50
Hope this helps out anyone in the states who may be experiencing the same issue.
They just e-mailed me a few minutes ago, I changed it and it is now working fine!