valdez

The fastest reply on the entire forum! ... and it contains 'Our technical support team will, on a best efforts basis, review posts and answer questions.' Everybody is aware that you've got other things to do than loaf about in the forum. But you should be able to check, say, once a day or every two, three days (no big deal with that few posts), to try and help at least the people with zero answers to their topic. This is customer service, as there sure is a great percentage of people trying the free software before deciding to buy. Check out how it is done on other forums. Half of the first 20 topics in this section, some having been posted last year, have zero answers. Does that prove my point?

Just looking at the first screenful of topics, some 15 threads, I see three or four replies in all by 'nch..' guys. Except one, they took ten days to a full month to appear, and they are meager nevertheless. Anybody really caring for the problems users have with this software?

No good that a software installation would wreak havoc on the OS to that extent, and that not even one of the NCH people seems to have a comment. As this cost me two days of headache, I will at least give an update of the issue. After the fifth unsuccessful reinstallation of the audio drivers, I finally noticed in the driver properties "driver is enabled but has not been started". Googling this phrase returns lots of discussions, some with solutions, most of which did not work for me though. The working solution for me was a little hack that installed the 'Plug and Play Software Enumerator', which apparently is not present in every XP installation. Thank you for your attention.

This is XP Sp2, C2D 6400, 2 GB RAM, Asus MoBo with RealTek audio device. After installing the software (actually a bunch of it, including Switch, WavePad, ExpressBurn, ExpressRip, but I believe it's SoundTap that causes the trouble), the Realtek sound device is dead. Checking 'Sounds and Audio Devices' in the control panel, I get 'no audio device', all buttons and boxes there are greyed out. DVD-Writer, DVD-ROM and WebCam not recognized anymore. I uninstalled those in Device Manager, then running the Add Harware wizard brought them back to life but not Realtek. Uninstalled all NCH software and cleaned the registry, to no avail, the sound device is still dead. Device is enabled, driver info says it's working properly, properties are set to 'use audio features ... use mixer features etc on this device'. Any hint much appreciated.