ceggers

I have had problems with my DSS files not downloading since 02/14/2008. I have tried the different versions of Express Scribe that have been suggested and I cannot get any of the DSS files from one physician to download that I was doing before this date. I know her machine was changed out for a newer one, but same style. Is there anything that needs to be changed on her machine or the other physician's machines that would help with this problem. I still can get three doctor's DSS files to work, but not the others. I can only get the files with the capital DSS on the end of the files to download. The small dss on the end of the files do not download. Any suggestions are welcome.